Box Office Supervisor

Live Nation Entertainment•Denver, CO

2d•$20 - $25

About The Position

Job Summary: WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! WHAT THIS ROLE WILL DO Supervision of the Department Organize/Manage daily & nightly Box Office operations (Will Call, Guest List, Ticket Sales, Ticket Scanning, etc.) Assist and support box office staff in any of their job functions, as needed Ensure positive and creative team environment within the department Facilitate open communication with the Box Office Manager, staff and all other venue departments Exhibit proper inter-departmental communications and organization Ensure complete and satisfactory on-going staff training Assist manager with staff evaluations (training, 90-day, annual) Provide a positive team environment within the department Assist in ensuring appropriate staffing levels. Help set staff development and performance goals & monitor progress Recruitment and hiring staff, ensure that hiring / disciplinary / termination standards follow all Clubs & Theaters guidelines Promote and provide superior customer service in all guest interactions Participate in all on-site venue meetings as needed II. Financial / Cash Handling Ensure that venue staff follows cash handling policies & procedures Balance and reconciliation of all seller cash drawers Assist Manager on reconciliation & accounting of all ticket sales for each ticketed event and daily Box Office Sales. Assist Manager on housing, distributing and depositing venue cash on a weekly basis. Responsible for pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable. Assist Manager in scheduling all employee’s payroll prior to deadlines Conduct band settlement on shows with split point deals, or when deemed necessary by talent department Complete and distribute accurate daily ticket counts for agents and artists III. Other Responsibilities Create, modify and maintain inventory for all ticketed events in a secure ticketing environment Follow standards and processes for ticket types, ancillary events and qualifiers Monitor and maintain functionality of all ticketing computers, software and hardware Secondary representative in all venue interactions with Ticketmaster Ensure an accurate and timely flow of event and general venue information both intra-departmentally, and to the general public Modify, maintain and update all customer database files Develop and maintain call center phone system, and keep current all phone menus and calendars of events Interact with artist, record label, management and band tour accountant. Provide reports as necessary. Work with Premium Seat Sales/VIP team on Upsells, inventory management and any other tasks as they arise Work with Operations/Guest Services on ADA tickets, relocation or troubleshooting needs as they arise. Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs. Ensure that venue is compliant with ADA ticket laws

Requirements

Experience in Box Office / Ticketing Management
Flexible Schedule (days/nights, weekends, and holidays)
Experience in Cash Handling
Leadership, Management and Customer Service
Inclusivity of all cultures, music and art forms
High School Diploma

Nice To Haves

Experience in a live environment operation
Experience handling counterfeit cash
Experience in Microsoft Applications (Outlook, PowerPoint, Word, Excel, etc.)
Experience in Prioritizing, Time Management & Multitasking
Experience in open communication & email etiquette

Responsibilities

Supervision of the Department
Organize/Manage daily & nightly Box Office operations (Will Call, Guest List, Ticket Sales, Ticket Scanning, etc.)
Assist and support box office staff in any of their job functions, as needed
Ensure positive and creative team environment within the department
Facilitate open communication with the Box Office Manager, staff and all other venue departments
Exhibit proper inter-departmental communications and organization
Ensure complete and satisfactory on-going staff training
Assist manager with staff evaluations (training, 90-day, annual)
Provide a positive team environment within the department
Assist in ensuring appropriate staffing levels.
Help set staff development and performance goals & monitor progress
Recruitment and hiring staff, ensure that hiring / disciplinary / termination standards follow all Clubs & Theaters guidelines
Promote and provide superior customer service in all guest interactions
Participate in all on-site venue meetings as needed
Ensure that venue staff follows cash handling policies & procedures
Balance and reconciliation of all seller cash drawers
Assist Manager on reconciliation & accounting of all ticket sales for each ticketed event and daily Box Office Sales.
Assist Manager on housing, distributing and depositing venue cash on a weekly basis.
Responsible for pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable.
Assist Manager in scheduling all employee’s payroll prior to deadlines
Conduct band settlement on shows with split point deals, or when deemed necessary by talent department
Complete and distribute accurate daily ticket counts for agents and artists
Create, modify and maintain inventory for all ticketed events in a secure ticketing environment
Follow standards and processes for ticket types, ancillary events and qualifiers
Monitor and maintain functionality of all ticketing computers, software and hardware
Secondary representative in all venue interactions with Ticketmaster
Ensure an accurate and timely flow of event and general venue information both intra-departmentally, and to the general public
Modify, maintain and update all customer database files
Develop and maintain call center phone system, and keep current all phone menus and calendars of events
Interact with artist, record label, management and band tour accountant.
Provide reports as necessary.
Work with Premium Seat Sales/VIP team on Upsells, inventory management and any other tasks as they arise
Work with Operations/Guest Services on ADA tickets, relocation or troubleshooting needs as they arise.
Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs.
Ensure that venue is compliant with ADA ticket laws

Benefits

Recognized for seven years as a Great Place to Work® and named one of Fortune’s World’s Most Admired Companies
Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations.
We believe in taking care of the countless employees helping artists bring live music to fans all around the world.
Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips.
And of course, access to free live events through our exclusive employee ticketing program.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.

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