TG Dual Rate Dealer/Floor Sup

Churchill Downs Incorporated•Millcreek Township, PA

3d•Onsite

About The Position

Step into the action and lead from the floor! As a Table Games Dual Rate Dealer/Floor Supervisor, you’ll seamlessly shift between dealing and supervising, ensuring every game runs smoothly, securely, and in full compliance with regulations. With a sharp eye for detail and a passion for guest service, you’ll protect company assets, support dealer performance, and help create an exciting, top-tier gaming experience. Also known as a Boxperson, this role is perfect for someone ready to elevate their game and make an impact on the casino floor. Under the direct supervision of the Pit Manager when acting as a Floor Supervisor and under the direct supervision of the Floor Supervisor when acting as a Dealer, the Table Games Dual Rate Dealer/Floor Supervisor implements the procedures to ensure adherence to internal controls, standard operating procedures and PA Gaming Control Board regulations. Safeguards Company assets located in the assigned work area with emphasis on guest service, monitoring dealer performance and game protection. This job title may also be identified as a Boxperson.

Requirements

Ability to read and interpret documents such as policy and procedure manuals and internal controls.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of the organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.
Ability to work with and apply mathematical concepts such as probability and statistical theory.
Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists.
Basic skills in Microsoft Word, Excel, Access and Outlook required.
Must be able to obtain and maintain appropriate licensing from the Pennsylvania Gaming Control Board.
High School Diploma or GED required.
Minimum of 1-2 years as a multiple game dealer or related supervisory experience in table games.
Must complete CPR (cardio pulmonary resuscitation) training or be already certified to be employed as a table games dealer.
PGCB requirement - Minimum of six months dealing experience at Presque Isle Downs or two years’ experience as a dealer or table games supervisor within the last ten years.

Responsibilities

Directly supervises dealers as well as the operation and conduct of any table games to which candidate is assigned.
Responsible for the accuracy and maintenance of bankrolls.
Monitors all procedures governing the opening and closing of games and shift changes.
Supervises the performance of dealers to ensure efficient gaming operations during a shift.
Completes customer ratings necessary to track pertinent gaming data relevant to the patron’s gaming profiles.
Ensures that games are supplied with adequate and operable equipment.
Ensures that all Pennsylvania Gaming Control Board regulations, internal controls, Title 31 compliance and standard operating procedures are adhered to.
Promotes positive customer and employee relations, and is held accountable to ensure that the integrity of the game is protected at all times.
Reports violations of approved standard operating procedures, internal controls and regulations of the PA Gaming Control Board to the Pit Manager or higher.
Directly responsible for notifying the Floor Supervisor standing floor at the craps game about the accuracy of pay-offs, currency changes, color changes, betting minimums/maximums and the regulations, internal controls and standard operating procedures are being adhered to by the dealers that are assigned to the game.
As part of ensuring the integrity of the game, candidate will monitor that the dealers verbally announce (book) all wagers on the game not placed by the players.
Verifies the accuracy of the currency to gaming chips conversions.
Inspects gaming equipment in use.
Notifies the Pit Manager of any and all irregularities or suspicious activity on the game.
Monitors compliance of all approved policies and procedures and reports deviations to the Pit Manager if observed.
Responsible for the operation and conduct of a particular game.
Quickly tabulates the numeric value of playing card totals, dice throws, etc. Inspects and shuffles 6 to 8 decks of cards in a timely manner or operates an automatic shuffling device. Must be proficient at shuffling and pitching cards.
Audibly announces all hand totals, currency conversions to gaming chips, color changes, and all other pertinent information that transpires during the course of gaming activity.
Maintains and protects the bankroll at all times.
Handles gaming chips in order to pay and take in a proficient manner.
Follows regulations, policies and procedures in the performance of duties.
Provides quality customer service to all guests.

Benefits

Health insurance (including Vision and Dental!) the first of the month following 30 days of employment for regular FT Team Members
Accrual of Paid Time Off for FT and PT
401k with Company Match – 100% vested at sign up
Company Stock Purchase Plan
Team Member Engagement
Team Member Referral Plan

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