TFC Senior Manager of Foster Parent Recruitment, Family Engagement, and Retention

Intercept Health•Roanoke, VA

About The Position

TFC Senior Manager of Foster Parent Recruitment, Family Engagement, and Retention Annual compensation based on education and experience. Intercept Health is a family-owned agency serving various mental and behavioral health, substance use, and foster care needs in Virginia. In 1996, what started as a single group home for boys has evolved year after year to fill gaps and meet the service needs of families and communities throughout the Commonwealth of Virginia. "We help people grow and live their healthiest lives." Our team members exhibit our VALUES - STOP & ASK : S ervice Excellence - "WOW" clients , customers, and coworkers. T eam Loyalty - help others succeed. O wnership - "see it, own it, solve it, do it." P assion - inspire with positive energy and effort. & A uthenticity - be genuine and trustworthy. S olution Focused - overcome challenges with creativity. K indness - smile, encourage, and respect everyone. We are currently seeking a TFC Senior Manager of Foster Parent Recruitment, Family Engagement, and Retention to be the statewide change leader for foster parent recruitment, onboarding readiness, and long-term engagement. This role designs and drives consistent systems for lead qualification, orientation, training, documentation readiness, evaluation, approval support, and retention efforts for treatment foster care families-ensuring families are exceptionally prepared to foster youth with special needs and behavioral concerns. The Senior Manager provides direct supervision of the Foster Family Liaison(s) and foster family training activity and exercises significant influence across teams that impa ct the foster parent experience (including teams who do not report directly to this position). This role leads recruitment and engagement strategies, secures and manages recruitment events, builds community and business relationships, and helps establish and implement policies and procedures for foster parent training and evaluation. The Senior Manager ensures compliance with all applicable state and federal regulatory standards, licensure agency requirements, COA, contracts, and funding entities, and contributes to a culture of service excellence through continuous improvement, coaching, and gentle disruption of ineffective status quo practices

Requirements

A doctorate or master's degree in social work from a college or university accredited by the Council on Social Work Education plus three years of experience in providing casework services to children and families; OR A doctorate or master's degree in a field related to social work such as, but not limited to, sociology, psychology, special education, or counseling with at least four years of experience in providing casework services to children and families in a child-placing agency; OR A baccalaureate degree in any field plus five years of experience in providing casework services to children and families .
A minimum of a high school diploma and experience working in customer service, sales, or marketing.
Must be comfortable making calls and have excellent communication skills, both verbally and written .

Nice To Haves

Experience in the field of foster care or experience in working with behavioral programs, counseling, and/or skills training is preferred.
A minimum of one year of program administration is highly desirable
Education and/or working experience within the human services field is a plus.
Previous experience in a leadership role is a plus.

Responsibilities

Designs and drives consistent systems for lead qualification, orientation, training, documentation readiness, evaluation, approval support, and retention efforts for treatment foster care families
Provides direct supervision of the Foster Family Liaison(s) and foster family training activity and exercises significant influence across teams that impa ct the foster parent experience
Leads recruitment and engagement strategies, secures and manages recruitment events, builds community and business relationships, and helps establish and implement policies and procedures for foster parent training and evaluation
Ensures compliance with all applicable state and federal regulatory standards, licensure agency requirements, COA, contracts, and funding entities, and contributes to a culture of service excellence through continuous improvement, coaching, and gentle disruption of ineffective status quo practices