Testing Services Specialist

Bay de Noc Community College•Iron Mountain, MI

58d

About The Position

The Testing Services Specialist provides daily operations of the Testing Center in Escanaba. This position assists students, faculty, community members, and businesses in accessing testing services and plays a key role in maintaining a secure, student-centered testing environment. The Specialist serves as the College's primary certified representative for third-party testing and coordinates institutional proctoring for Bay College students. The role includes providing day-to-day guidance to student workers and contributes to a positive learning environment. The Specialist assists with public communications related to testing services and collaborates with staff to identify and recommend improvements to enhance the efficiency and effectiveness of testing operations.

Requirements

Associate's Degree
2 years of experience of office management/coordination
Must pass specific exams to maintain certifications to be a certified representative.
Demonstrated knowledge and experience with Microsoft Office and Adobe products such as Outlook, Word, PowerPoint Excel, and Acrobat
Proficient technology skills with various computer software applications
Proficient prioritization and time management skills
Demonstrated experience of coordinating and implementing projects
Ability to establish effective working relationships
Effective written and oral communication skills and interpersonal skills

Nice To Haves

Bachelor's degree
3+ years' experience in office management
Experience implementing process improvement methods
The ability to exercise decision-making skills on an independent basis and accept responsibility for those decisions

Responsibilities

Provides supervision, guidance, and training support for student employees in front-line Testing Center roles.
Assist students, faculty, community, and business customers in the successful utilization of testing services.
Creates supportive working relationship with student employees, faculty, and staff of Bay College.
Collaborates with department leadership to develop and implement consistent processes and procedures for Testing Center use across the college and helps ensure they are followed through daily practice and communication.
Serve as Bay College's certified representative for third-party exams.
Oversight of third-party exams and processes and procedures.
Act as point of contact with exam providers.
Coordinate and oversee testing activities, including proctoring tests, tracking test usage, and troubleshooting testing problems, including but not limited to Academic Testing, Placement Testing, Proctoring of other institutional academic tests, CLEP.
Coordinate and oversee certification activities, which include proctoring certification exams, tracking certification usage and troubleshooting certification issues which include but is not limited to: PAN, Pearson VUE, Prometric, ServSafe, Metro Institute-Agricultural, CUNA-Credit Union, Certiport, ICML.
Responsible for maintaining compliance with third party's rules and regulations for each certification/test.
Supports the financial tracking of placement and proctoring processes by monitoring items such as fees and testing units and provides relevant information to department leadership for oversight and decision-making.
Assists with public communications related to Testing Center services and resources, ensuring accurate and timely information is shared in coordination with department leadership.
Monitors the fee structure for third-party and proctored exams and provides recommendations for adjustments to the Vice President of Student Affairs based on observed needs or trends.
Work with Business and Industry to facilitate third-party testing.
Supports the coordination and implementation of the placement testing process and procedures for incoming Bay College students at both campuses, ensuring consistency and compliance with established guidelines.
Coordinate with the Office of Accessibility to accommodate students with special needs with testing.
Assists in providing structured training for students and faculty on the use of Testing Center services, including contributing to the development and delivery of online training materials.
Responsible for data entry and retrieval using databases (ERP, Microsoft Access, etc.) on usage of Testing Center
Prepares and submits testing services usage data on a routine schedule to support departmental reporting needs, including contributions to the Board of Trustees reporting process.
Assists in reviewing and assessing Testing Center operations and provides recommendations to leadership for improvements that support efficiency, accessibility, and student success.
Maintain academic testing resources in EMS Campus Scheduling software.
Coordinate and/or provide services on weekends and evening hours.
Plans for and schedules testing services room use and communicates with customers regarding reservations.
Monitors use of testing services facilities and resources to ensure maximum utilization and performance.
Maintain confidentiality and compliance with the FERPA regulations
Maintains web pages related to the Testing Center
Any other duties as assigned