Student Services Specialist - Placement Testing

Columbus State Community College•Columbus, OH

6d•$20

About The Position

The Student Services Specialist - Placement Testing works under the direction of the Assistant Director and serves as a primary facilitator of placement assessment administration. This role is a member of New Student Onboarding and Assessment and works closely with key College departments, including Admissions, Student Success, Academic Affairs, Accessibility, Testing Services, Student Central, and Enrollment Services Operations to ensure effective student enrollment matriculation. Assessment & Placement Provides a welcoming and friendly environment with high-quality customer service for all visitors, faculty, and staff. Communicates with students regarding the assessments, course placement, and testing processes and procedures in-person, via phone, email, and virtually. Uses student information systems to verify needed placement assessments. Utilizes professional proctoring procedures to support a secure testing environment. Integrates and explains policies and procedures of all areas of enrollment services and other closely related areas to all new students. Anticipates students’ needs by considering all aspects of the enrollment cycle. Makes appropriate referrals to faculty, advisors, counselors, program coordinators, student service areas, or other resources as needed. Cross-Functional Collaboration & Training Assists with other Student Success areas as needed or assigned, particularly during high-demand periods. Collaborates with colleagues across the division to streamline processes and deliver consistent, student-friendly support. Participates in cross-training in multiple areas of the student experience to provide seamless service and ensure continuity of operations. Works from multiple college locations as assigned, ensuring consistent practices, strong service coverage, and an enhanced overall student experience. Clerical Completes and maintains required documentation. Keeps accurate records. Maintains confidentiality of student files and other sensitive subject matter. Provides requested data and information, as required. Culture of Respect Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Requirements

High School Diploma or GED
Two (2) years of experience working in a customer service-related position
State Motor Vehicle Operator's License or demonstrable ability to gain access to work site(s).
An appropriate combination of education, training, coursework, and experience may qualify a candidate.

Nice To Haves

Experience with Outlook, Teams, SharePoint, Excel, and Workday

Responsibilities

Provides a welcoming and friendly environment with high-quality customer service for all visitors, faculty, and staff.
Communicates with students regarding the assessments, course placement, and testing processes and procedures in-person, via phone, email, and virtually.
Uses student information systems to verify needed placement assessments.
Utilizes professional proctoring procedures to support a secure testing environment.
Integrates and explains policies and procedures of all areas of enrollment services and other closely related areas to all new students.
Anticipates students’ needs by considering all aspects of the enrollment cycle.
Makes appropriate referrals to faculty, advisors, counselors, program coordinators, student service areas, or other resources as needed.
Assists with other Student Success areas as needed or assigned, particularly during high-demand periods.
Collaborates with colleagues across the division to streamline processes and deliver consistent, student-friendly support.
Participates in cross-training in multiple areas of the student experience to provide seamless service and ensure continuity of operations.
Works from multiple college locations as assigned, ensuring consistent practices, strong service coverage, and an enhanced overall student experience.
Completes and maintains required documentation.
Keeps accurate records.
Maintains confidentiality of student files and other sensitive subject matter.
Provides requested data and information, as required.
Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.