Testing Coordinator – Cybersecurity Assessments

Harmonia Holdings Group, LLC•Martinsburg, WV

3d•Remote

About The Position

The Testing Coordinator – Cybersecurity Assessments will support a dynamic and exciting cybersecurity program for the Department of Veterans Affairs (VA).

Requirements

Bachelor’s Degree or higher in Information Technology, Cybersecurity, or a related field – equivalent experience may be considered in lieu of a degree.
Excellent written and verbal communication skills.
Exceptional attention to detail and ability to produce high-quality documentation.
Experience with SLA monitoring, reporting, and issue escalation protocols.
Ability to work collaboratively with technical teams and subject matter experts.
Strong organizational and time management skills.
Strong communication skills, including stakeholder updates and documentation creation.
Proficiency with documentation tools and software (e.g., Microsoft Office Suite, Adobe Acrobat, document management systems).
Ability to work collaboratively with technical teams and subject matter experts.
Strong organizational and time management skills.
Familiarity with industry standards and best practices in technical writing and documentation.

Nice To Haves

Experience with creating dashboards within SNOW a plus.

Responsibilities

Monitor and manage incoming and active ServiceNow tickets related to current cybersecurity operations assessments.
Engage with system owners to coordinate remediation activities, including scheduling required meetings and organizing system tests to validate implemented fixes and ensure compliance with security requirements.
Coordinate ticket fulfillment timelines to meet or exceed defined SLAs and customer expectations.
Escalate workflow blockers or inconsistencies to appropriate stakeholders Program Manager.
Proactively resolve or route misclassified or incomplete tickets for correction to ensure continuity of service.
Collaborate with the team to review SLA compliance reports, backlog risks on a regular cadence.
Support the development of training materials and user guides as needed.
Gather, analyze, and compile metrics for inclusion in the weekly deliverable.
Collect and consolidate statistical data for incorporation into the weekly deliverable.
Ensure all deliverables are submitted on time and in compliance with contract requirements.
Stay updated with industry trends and best practices in cybersecurity.

Benefits

Traditional and HSA- eligible medical insurance plans w/ Wellness Incentives for employees and family
100% employer-paid dental and vision insurance options
100% employer-sponsored STD, LTD, and life insurance
Veterans Cohort
Gym membership reimbursement
401(k) matching
Dollar-for-dollar 501(c)(3) donation matching
Flexible-schedules and teleworking options
Paid holidays and Flexible Paid Time Off
Adoption Expense Reimbursement
Paid Parental Leave
Professional development and career growth opportunities and paid training days
Employer-sponsored Employee Assistance Program for employee and family
Team and company-wide events, recognition, and appreciation-- and so much more!