Test Analyst, Quality Assurance

Metrolinx

About The Position

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario. At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team. I&IT ONLY: Metrolinx's Innovation and Information Technology group supports female team members via "Go Tech Women" an affinity group for women in Information Technology, led by our Chief Information Officer. If you enjoy technology and innovation, value diversity, appreciate work/balance and are looking for an opportunity to make a better world via public service, Metrolinx would like to hear from you! Provides expertise in the development and implementation of I&IT Continuous Improvement (CI) plans, standards, and roadmaps for quality assurance of enterprise applications. Works with I&IT teams and I&IT vendors to identify opportunities to improve quality, productivity, and knowledge transfer in all areas of I&IT by avoiding rework, rejects, waste, customer complaints and excessive cost. Engages 3rd party vendors in test planning and coordination of end-to-end testing activities. Is the recognized SME for all I&IT QA policy, process and procedure implementations, clarifications, improvements. Evaluates and tests new and modified software programs.

Requirements

Completion of a diploma in a related discipline – or a combination of education, training and experience deemed equivalent
Demonstrated years’ progressive experience in software application testing and quality assurance.
Experience creating testing strategy documentation, test plans, test cases and test data for various types and phases of testing, including technical and business functional validation

Nice To Haves

Experience in Microsoft .NET Technologies, GitHub, JIRA, Confluence, SharePoint, and SQL Server, and familiarity with transportation operations terms and concepts are beneficial.

Responsibilities

Develop and execute comprehensive QA and testing plans aligned with project schedules, quality standards, and integrated I&IT timelines.
Translate high-level business and product requirements into detailed test specifications, use cases, test conditions, and expected results.
Collaborate with internal I&IT teams and third-party vendors to coordinate end-to-end testing, including functional, non-functional, system integration, and UAT activities.
Manage test execution, defect tracking, documentation review, and line-of-business participation to ensure coverage and quality outcomes.
Evaluates testing methodologies, analyzes execution results, and leverages automated testing tools to enhance efficiency and coverage.
Support change control processes and contributes to continuous improvement of QA practices for new and existing technologies.
Acts as a liaison between testing teams, business units, transit agencies, and service providers to plan, execute, and monitor QA activities, facilitate workshops, and align competing priorities.
Leads test planning and scenario execution, identifies operational risks and improvement opportunities, and ensures QA activities align with project timelines and quality standards.
Provides subject matter expertise to leadership, interprets qualitative and quantitative data to support evidence-based decisions, and defines meaningful QA metrics.
Conducts post-implementation reviews, captures lessons learned, and recommends process improvements to strengthen future project delivery and quality outcomes.