Terminal Operations Supervisor - Denver International Airport

City and County of Denver • Denver, CO

1d • $40 - $61 • Onsite

About The Position

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. What We Offer The City and County of Denver offers a competitive salary commensurate with education and experience. New hires are typically brought into the organization between $39.56-$53.00 hour. We also offer generous benefits for full-time employees which include but are not limited to: A guaranteed life-long monthly pension, once vested after 5 years of service 457B Retirement Plan 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year Competitive medical, dental and vision plans effective within 1 month of start date Location & Schedule In this position, you can expect to work on site at Denver International Airport. This position might work 4 days per week, 10 hours per day, or 5 days per week, with 8 hours per day. Our staff work a 24/7/365 operation, and this position is required to be on-call for significant snow events and emergencies, with exceptions for pre-approved leave. We are looking for someone who can be flexible, as we work - Day, Swing, and sometimes irregular shifts. All scheduling is subject to adjustment based on operational need. Who We Are & What You’ll Do About DEN Since opening on Feb. 28, 1995, Denver International Airport (DEN) has become one of the world’s busiest airports. In 2025, 82,427,962 passengers passed through DEN, making DEN 4th busiest airport in the U.S. and the world’s 10th busiest airport. DEN is Colorado’s primary economic engine, generating $47.2 billion in annual economic impact for the state. At DEN, we are committed to fostering a diverse, inclusive, and equitable workplace. We celebrate individuality and strive to keep Equity, Diversity, Inclusion & Accessibility (EDIA) at the center of all that we do. We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level. Are you a dynamic and collaborative leader with experience in Airport/Airline Operations, Airport Communications, Military, and/or Public Safety? Are you looking for a unique opportunity that allows direct exposure to, and the ability to work with, various stakeholders and leaders to make exciting decisions and improvements that will have an impact on the Airport as a whole? Denver International Airport is seeking a Terminal Operations Supervisor to join our close-knit team! In this position, you will have wide exposure to grow your knowledge and skills in many facets of the Airport, including Regulatory, Operations, Planning, Construction, Contracts, and more. If you are an excellent communicator who excels at pulling a group together, values teamwork, and enjoys providing high level customer service, then this may be the position for YOU! We offer work/life balance, unmatched benefits, and an excellent pension plan for life. Apply today! The Terminal Operations Supervisor co-leads (with 4 other supervisors) a dynamic team of 15 Terminal Operations Officers who assist in the day-to-day management of the Jeppesen Terminal, Concourses, Federal Inspection Services (FIS) area, and airport roadways, including issues involving passenger flow, customer service, security, international arrivals, certain airport infrastructure and facility issues, roadways, concessions, and airline operations. Terminal Operations Officers also monitor compliance with airport and federal regulations to ensure the safety and security of the traveling public and airport employees. The core values of the organization are transparency, collaboration, mutual respect and support, inclusivity, integrity, trust, and organizational excellence. Successful candidates must demonstrate that these are the core operating principles upon which they have based their careers.

Requirements

• Education requirement: Bachelor's Degree in Aviation Management, Business Administration, Public Administration, Political Science or a related field.
• Experience Requirement: Three (3) years of experience of the type and at the level of Terminal Operations Officer or equivalent in an aviation environment.
• Education/Experience Equivalency: One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education. Additional appropriate education may be substituted for the minimum experience requirements.
• License/Certifications: By position, requires a valid Driver's License at the time of application. Licenses and certifications must be kept current as a condition of employment.
• Internal Candidates Only: Please note that probationary employees are not eligible to apply to open positions until they’ve successfully passed probation. Please only apply if you have already passed probation.
• FBI Background Check: FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment.
• By position, a pre-employment physical/drug test may be required.
• Snow / Emergency Duties: Denver International Airport is a 24/7/365 team operation. If weather conditions warrant or an emergency crisis occurs, all DEN employees can be required to work extended hours and/or shifts

Nice To Haves

• Experience working in Airport/Airline Operations, Airport Communications, Public Safety, or Military
• Demonstrated leadership experience or skills; the ability to provide coaching, counseling, performance evaluations, succession planning, and direction through crucial conversations and other leadership strategies
• Demonstrated technical and administrative expertise in contract management
• Interpersonal skills with the ability to communicate, adapt and lead a dynamic workforce
• Solution based problem solver; Detail-oriented
• Excellent customer service and time management skills; Teamwork oriented
• Thrives in a fast paced, dynamic environment; Ability to multi-task and be adaptable

Responsibilities

• Supervises, coordinates, and resolves operational problems, emergencies, and other unusual situations in the main terminal, and on the concourses in coordination with the Denver Police, Denver Health Paramedics, Denver Fire, contract security personnel, Customs and Boarder Protection (CBP)and the Transportation Security Administration (TSA) to provide for the safety of the traveling public and efficient operation of the airport.
• Leads staff in monitoring passenger screening operations in conjunction with the TSA, Total Queue Management (TQM), and Incident Management Assistance Team (IMAT) personnel and initiates action as appropriate to resolve problems and maintain passenger movement through the screening areas.
• Enforces airport security requirements in the terminal and in the Sterile Area and Secured Areas.
• Leads staff in monitoring and resolving problems involving passenger flow through terminal and concourse areas, including the Automated Guideway Transit System (AGTS) and platforms, baggage screening operations, airline ticket counters, curbside and baggage claim areas, and baggage transportation in the tunnels beneath the terminal and the concourses.
• Supervises the Federal Inspection Services (FIS) area to ensure the safe and efficient flow of incoming international passengers.
• Provides comprehensive project management oversight for contracts and programs administered by the DEN Terminal Operations team, including line management services and specialized operational initiatives. Management services and specialized operational initiatives.
• Conducts required data collection and audits and oversees the timely and accurate processing of invoices for contracts managed by DEN Terminal Operations.
• Coordinates with airlines, federal agencies, ground handlers, other airport customer service personnel, and airport volunteers to provide assistance and customer service to passengers.
• Conducts inspections of tenant and concession areas. Takes corrective action for non-compliance, as necessary.
• Assists in the planning, coordination, and implementation of plans for snow emergencies, stranded passengers, and other operational contingencies.
• Prepares and submits work orders for maintenance needs in the terminal and concourse areas. Authorizes temporary shutdowns of elevators, escalators, walkways, etc. in the terminal and concourses for maintenance purposes.
• Logs work orders and inspects finished product upon completion; Ensures that staff completes electronic logbook entries of daily events, maintains databases, and prepares reports as needed; Administers the airport's free speech program.
• Coaches, mentors, and challenges staff. Champions continuous improvement through lean process methodologies.
• Sets performance standards for staff and ensures operations achieve or exceed performance metrics.
• Develops and maintains Standard Operating Guidelines and Operating Instructions that effect landside operations such as roadway and overnight passenger plans.
• Liaises with project engineers and inspectors to provide guidance on passenger flow and operational impacts related to construction and maintenance projects; Assists with providing services for VIP events, inaugural flights, and special services; Assists and makes recommendations for section O&M, capital equipment, and CIP budgets.

Benefits

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

What This Job Offers

• Job Type: Full-time
• Career Level: Manager