Terminal Manager

METROPOLITAN WAREHOUSE AND DELIVERY•Billings, MT

19h

About The Position

This person is responsible for leading and developing associates with a focus on motivating, mentoring, and coaching. (S)he is accountable for engaging their team to maintain the highest levels of safety, quality, attendance, and performance. The person in this role will need to be able to show strong leadership, the ability to address budgetary objectives and the desire to equip their team with the tools needed for success. The Terminal Manager will ensure that daily departmental goals are met to achieve established objectives in Safety, Service, Quality, and Cost.

Requirements

3-5 years of relevant distribution management/leadership experience
Minimum of 3 years of Final Mile/Last Mile delivery management experience
Experience managing, recruiting, and working with independent contractors
Strong ability to communicate effectively (written & verbal), with excellent interpersonal and customer relations skills
Highly organized and process orientated
Experience working with furniture preferred
Ability to multi-task effectively
Ability to lead large groups of individuals in a high-pressure, fast-paced environment
Highly proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.)
Warehouse Management System (WMS) experience
Basic quantitative/financial analysis skills
Exemplifies strong ownership over projects from start to finish
Cross-functional collaboration
The Terminal Manager role may involve physical activities such as walking, standing, and occasionally lifting and carrying objects up to a certain weight
Lifting and Carrying: Ability to lift and carry up to 75 pounds regularly and occasionally lift and carry up to 100 pounds with assistance
Standing and Walking: Ability to stand and walk for extended periods throughout the workday
Pushing and Pulling: Ability to push and pull wheeled carts or pallet jacks loaded with merchandise
Bending, Stooping, and Reaching: Ability to bend, stoop, and reach overhead frequently
Physical Stamina: Demonstrate physical stamina and endurance to perform repetitive tasks in a fast-paced environment
Manual Dexterity: Ability to handle and manipulate small parts or delicate items with precision
Flexibility to work extended hours or weekends when necessary to address urgent operational needs

Nice To Haves

Bachelor's degree in Business, Operations, Supply Chain Management or related field preferred
Experience working with furniture preferred

Responsibilities

Guide and direct hourly associates to meet or exceed operational goals. Monitor performance and provide coaching, mentoring, and employees development.
Manage, direct, and recruit independent contractors
Focus on Independent Contractor Partnerships (Profitability & Compliance)
Leverage Key Performance Indicators (KPIs) to make ongoing improvements and enhancements.
Take ownership of hub inbound and outbound operations including: Staging, deluxing, repairing, returns and claims. Ensure audits take place for all orders for following days deliveries
Accountable for maintaining on-time shipments, people utilization and damage. Provide periodic reports and ensure accurate communication to all employees
Communicate policies to associates and act as the primary information source for the team. Maintain compliance, operational consistency and take corrective action when needed
Ensure world class service for internal/external customers
Maintain health and safety standards as well as promote a positive health and safety culture within the organization
Weekly ride behinds in field with teams to ensure client satisfaction and training
Actively route monitor teams from the road
Direct and oversee job assignments. Plan daily, weekly, monthly, and peak season labor schedules.
Achieve financial plans and budget objectives
Actively promote and live Metropolitan’s mission, vision, company values and leadership principles