Terminal Manager

Remprex Brand•Chicago, IL

6d•Onsite

About The Position

A Terminal Manager of Gate Operations ensures the timely delivery of daily service requirements by supervising a team of technicians and gate operations personnel and overseeing day-to-day intermodal gate operations at a designated intermodal facility. Individuals in this role must be able to process information from multiple technology platforms and make timely operating decisions based on those inputs to ensure safe, efficient, and customer-oriented service. Terminal managers will also be responsible for maintenance and repair of Automated Gate System (AGS) and other solutions based in technology to ensure the highest level of operational performance for the solutions REMRPEX provides.

Requirements

High school diploma or GED required
Minimum of three years’ work experience in the intermodal industry
Valid driver’s license with a clean motor vehicle record (MVR)
Demonstrated experience managing direct reports
Flexible schedule that can adapt to extended or adjusted hours as needed
Strong ability to analyze and solve problems quickly and implement procedural changes in a stressful environment
Ability to mentor, teach, and build team ability so as to ensure team and terminal success
Excellent time management and multi-tasking skills
Ability to accurately perform arithmetic computations
Strong written and oral communication skills
Attention to detail
Strong professionalism
Ability to adapt to rapidly changing customer requests and requirements, seasonal variances in workload, and industry needs and requirements
Proven ability to maintain confidential information
Ability to proactively and strategically enhance, not just maintain, overall terminal performance
Commitment to modeling REMPREX and client rules and regulations
Strong background in interacting with, managing, and growing technologies that support the terminal and its operations
Ability to pass a background and drug test, per Class 1 Railroad and E-Railsafe protocols
Strong knowledge of Microsoft Office

Nice To Haves

Associate or bachelor’s degree in a related field

Responsibilities

Act as subject matter expert in intelligent gate operations, Synapse AGS Clerk Console, Visibility, Class 1 Railroad terminal operating systems (TSS, Oasis, ITOS, OBI, etc.), Occularis, Global Monitoring System (GMS) and any new application as needed.
Manage staff scheduling, including work assignments and rotations, vacations, breaks, and coverage for absent employees
Lead efforts at intermodal terminal and Remote Operations Center (ROC) to resolve complex operations problems
Create, communicate, and execute strategic operational plans to ensure daily success of salaried and hourly staff
Ensure that AGS hardware and software are maintained to meet or exceed the client Service Level Agreement (SLA)
Facilitate the interview process for new hires and provide feedback and insight to REMPREX upper management
Conduct Coach and Counsel sessions with staff and administer appropriate discipline as needed
Ensure that supervisors conduct daily Safety Briefings and inform staff of shift updates
Lead efforts to generate employee goals and review points
Attend Yard Audit, Site Safety, and Senior Hub Management meetings
Manage the input, review, and analysis of performance metrics
Help all supervised employees improve and maintain performance levels
Organize regularly-scheduled meetings to enhance staff and management understanding of the strategic terminal plan and specific KPIs