TEP Program Manager

University of Washington•Seattle, WA

20h•Hybrid

About The Position

The College of Education Teacher Education Programs (TEP) consists of five pathways to teacher certification: Elementary Teacher Education, Seattle Teacher Residency, Secondary Teacher Education, Special Education Teacher Education, and the University Accelerated Certification for Teachers. Reporting to the Assistant Dean of TEP, the Program Manager will lead and manage the day-to-day operations of TEP and is a collaborative leadership role that serves as a key member of the TEP team. This position works in key partnership with the Assistant Dean, TEP Pathway Directors, the Office of Student and Academic Services (OSAS), and other college faculty, staff, and students. This position requires a high level of organizational ability and strong customer service skills and will facilitate communication and coordination across all TEP teams and programs. The person in this position must work independently and be highly skilled at interfacing with staff, faculty, and students. The ability to problem-solve, initiate, and implement process-improvements, and to thrive in an environment with many moving parts are strong attributes for this position. The Program Manager must create a welcoming office environment that is open to all. This position requires an individual who is especially adept at listening and developing relationships with students, staff, and faculty, while centering students in all aspects of the inner workings of TEP. This role is primarily in person at the Seattle campus, with some flexibility for remote work depending on operational needs. Availability outside of regular business hours may be necessary to attend scheduled events and meetings.

Requirements

Bachelor’s degree in Education, Communications, Business Administration, or a related field, to include 2 years of progressively responsible experience in program or administrative management and operations support for a complex organization
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as license/certification/registration.
Project management experience and demonstrated expertise with handling high volumes of complex information for multiple stakeholders, event planning and organization, and managing meeting logistics
Demonstrated competence in operations and process improvement approaches and methodologies
Demonstrated ability to use relational databases, web-based technologies, and an ability to integrate these technologies into educational and student-support environments
Ability to work in a fast-paced environment, be responsive to tight deadlines, prioritize responsibilities and projects in a quickly changing context and high-volume customer service environment
Experience partnering across multiple teams
Ability to work independently and consistently apply sound professional judgment and demonstrate critical thinking to address complex issues and solve problems within delegated authority.
Demonstrated professionalism in handling highly confidential and sensitive information.
Current experience and proficiency using Microsoft Office suite programs (Word, Excel, Access, Outlook, etc.); and Google Workspace
Experience evaluating and creating new and existing policies and procedures including successful roll-out and adoption by stakeholders
Effective and strong organizing, planning, verbal and written communication, presentation, and interpersonal skills.
Experience with conflict resolution, managing difficult conversations, and effective communication with people from diverse backgrounds.
Strong interpersonal skills to interact with diverse stakeholders with tact, diplomacy, discretion, and sensitivity to support and respond to students, faculty, prospective students, and the general public.

Nice To Haves

Experience in a university or academic department, with increasing levels of responsibility providing academic program support
Understanding of issues and structures of K-12 schools and education in general; roles of teachers, teacher leaders, support personnel and administrators; rationale behind program requirements; and strong interest in education
Familiarity with UW Resources such as SLATE or other CRM

Responsibilities

Oversee and continuously improve daily operations of the Teacher Education Programs.
Design, strengthen and implement customer service protocols and information dissemination for program faculty and students, ensuring adequate resources are available and excellent customer service and operational continuity are provided across all TEP programs.
Develop and implement internal policies and procedures (in compliance with University and College rules and regulations and other college units (OSAS)) and provide administrative oversight at a level necessary to ensure the successful day-to-day operation of TEP.
Create and implement a communication protocol to share via multiple modalities.
Lead project management support to the Assistant Dean and Pathway Directors’ work with external partnerships and the state certification and accreditation processes.
Design and implement systems to support data management and compliance; organize and maintain complex information and materials; oversee meeting scheduling and logistics with internal and external partners; collaborate with relevant OSAS and IR staff to ensure accurate and timely annual reporting to the State standards board; and oversee the archiving of materials for ease of retrievement.
In collaboration with the Assistant Dean, Pathway Directors, and relevant OSAS staff, provide leadership and advanced operations support across the student lifecycle, including the annual admissions process; student scholarship disbursement process; course registration of student cohorts to ensure alignment with program curriculum and the requirements of the Graduate School; and monitoring of student progress toward degree and certification completion while ensuring alignment with state requirements.
In collaboration with the TEP Recruitment and Retention Specialist and relevant OSAS staff, ensure that the needs of students are considered in recruitment practices, marketing, admissions procedures, advising processes, etc.
Serve as primary operational lead for all TEP faculty and instructors, providing direction and support for all aspects of curriculum management, including the investigation and resolution of questions, concerns, or conflicts; management of instructor support materials; and ensuring access to university systems.
Collaborate with faculty and instructors in developing a system of communication to identify, track, and support students of concern.
Elevate issues and recommend the best course of action to the Assistant Dean as necessary.
In collaboration with the Associate Director of Academic Planning and Curriculum Management, ensure accurate course scheduling and anticipate planning needs, including communicating with faculty to verify course details, meeting times, etc. and ensure the accuracy of course listings in the Time Schedule.
In collaboration with the Assistant Dean, oversee and manage all TEP hiring processes each quarter, to include graduate student instructors, adjunct faculty, teaching assistants, and reader/graders.
Post open positions, coordinate interviews, communicate hiring decisions to applicants, and facilitate hiring requests with college HR and Payroll staff.
Develop and deliver a strategic series of regularly scheduled communications to faculty and instructors regarding university processes for instruction, including textbooks, teaching materials, course evaluations, and posting grades, to ensure consistent, timely and accurate instructional support.
Collaborate with instructional support staff responsible for general administrative tasks as needed.
Lead communications and scheduling for TEP program meetings and events, including facilitating meetings on behalf of the Assistant Dean as requested.
Oversee event coordination and ensure there is adequate administrative support for program-specific events.
Collaborate with the OSAS and AST teams to support large events such as new student orientation and graduation.
Support the Assistant Dean in the management of TEP budgets and expenditures.
Lead special projects by independently evaluating options and recommending best-course-of-action to leadership, while ensuring alignment with TEP goals.
Other duties as assigned.