Tenant Service Coordinator- Orchard
About The Position
Responsibilities: Greet residents and guests with a warm and friendly demeanor. Monitor lobby traffic and alert residents to arriving guests and deliveries Monitor and control access to the building, ensuring the safety of all occupants. Assist residents with packages, deliveries, and other requests. Provide information about the building and local area, including recommendations for dining, entertainment, and services. Handle maintenance requests and coordinate with maintenance staff as needed. Maintain a clean and organized lobby, entrance area, and work area. Respond to emergencies and follow established protocols. Exceptional customer service Answering calls professionally and assists callers with directions or instructions for the building Keeping the communal areas tidy and providing a security presence on-site Maintain logbooks for visitors and contractors Observe monitors for suspicious activities Keep track of keys when needed Assist management with request for residents Design and oversee calendar of events, services, and resident engagement initiatives tailored to residents Monitor the performance and maintenance of amenities across the portfolio, ensuring all facilities meet or exceed expectations. Ensure a seamless and consistent resident experience by aligning policies, services, and communication strategies. Act as a resource for on-site teams to address resident concerns and elevate service delivery. Promote a sense of community and belonging within each property through thoughtful engagement initiatives. Communicate with vendors, service providers, and event planners for property benefits Ensure all amenities and programming reflect the company’s brand identity and standards of excellence.
Requirements
- High School Diploma or equivalent; additional education in hospitality or related fields is a plus.
- Previous experience as a doorman, concierge, or in a customer service role preferred.
- Excellent communication and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Basic knowledge of security protocols and emergency procedures.
- Must be physically able to stand for long periods and lift packages as needed.
- Familiar in working with computers including word processing, calendar management, Building Link/ManageCo, and Keylink system
- Must be well groomed and display a positive attitude
- Available to work weekends and holidays
Responsibilities
- Greet residents and guests with a warm and friendly demeanor.
- Monitor lobby traffic and alert residents to arriving guests and deliveries
- Monitor and control access to the building, ensuring the safety of all occupants.
- Assist residents with packages, deliveries, and other requests.
- Provide information about the building and local area, including recommendations for dining, entertainment, and services.
- Handle maintenance requests and coordinate with maintenance staff as needed.
- Maintain a clean and organized lobby, entrance area, and work area.
- Respond to emergencies and follow established protocols.
- Exceptional customer service
- Answering calls professionally and assists callers with directions or instructions for the building
- Keeping the communal areas tidy and providing a security presence on-site
- Maintain logbooks for visitors and contractors
- Observe monitors for suspicious activities
- Keep track of keys when needed
- Assist management with request for residents
- Design and oversee calendar of events, services, and resident engagement initiatives tailored to residents
- Monitor the performance and maintenance of amenities across the portfolio, ensuring all facilities meet or exceed expectations.
- Ensure a seamless and consistent resident experience by aligning policies, services, and communication strategies.
- Act as a resource for on-site teams to address resident concerns and elevate service delivery.
- Promote a sense of community and belonging within each property through thoughtful engagement initiatives.
- Communicate with vendors, service providers, and event planners for property benefits
- Ensure all amenities and programming reflect the company’s brand identity and standards of excellence.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
