Tenant Services Coordinator

Lincoln Property Company•Arlington, VA

13d•Onsite

About The Position

As a Tenant Services Coordinator, you will work in tandem with property leadership and others as applicable to meet the tenant service needs of the building. Including but not limited to administrative support of the building management office, lease administration, reporting, filing, general accounting, and maintenance of office supply inventory. This role is instrumental in ensuring members of the building management team are responsive to tenants and ownership.

Requirements

At least two years of relevant experience. Two to four year degree preferred.
Proficient in Microsoft Office Suite (Excel, PPT, Word and Outlook)
Detail oriented, strong interpersonal, organizational, and typing skills
Understanding of basic accounting preferred
Ability to multi-task, prioritize and be self sufficient
Must be customer orientated, professional and courteous with an excellent phone etiquette
This position is 100% in-office. The role requires working in office during standard business hours. Remote work or telecommuting is not an option for this position.

Responsibilities

Promote rapport with tenants, visitors and building staff through professional, courteous, and helpful engagement
Draft necessary letters, memos, and other communication for Property Management approval
Ensure overall high-quality customer service for tenants, including work orders and tenant requests: ensure tenant problems and concerns have been addressed by other members of the team in a timely and satisfactory manner.
Help coordinate building events as required (I.e., Fire drills, tenant appreciation, holiday lunches ect.)
Assist in all general office duties involved in maintaining service to the tenants and ownership
Assist property management team with preparation of monthly client reports
Update spreadsheets regarding certificates of insurance for tenants, vendors and contractors, track expiration dates and coverage for all.
Maintain and update emergency and tenant contact lists
Ensure proper multi-tenant floor signage for all building common areas
Manage inventory of office supplies- order building and office supplies as needed.
Program building access cards
Maintain lease, vendor and building files. Create new files as needed.
Open, stamp, distribute mail
Prepare weekly Cash Flow Report, in addition to monthly closing reports for accounts payable and accounts receivable
Code invoices, setup vendors in Yardi payable systems
Deposit, track and enter rent payments (Skyline)
Resolve vendor calls or issues regarding payment of invoice
Mail out checks to vendors for payment as needed