Landlord-Tenant Services Program Coordinator - Rent Well

TRANSITION PROJECTS INC-posted 3 days ago
$29 - $29/Yr
Full-time • Entry Level
Remote • Portland, OR
251-500 employees
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The Program Coordinator is an essential, hands-on member of the Rent Well Program team. This role plays a key part in increasing departmental productivity and improving the efficiency and effectiveness of services provided to students, instructors, and community partners. The Program Coordinator works closely with other team members, instructors at partner agencies, and property managers to deliver timely and accurate day-to-day administrative support. This position is also provided with a strong foundation of program knowledge to ensure they can effectively share information with the public as requested.

  • Perform timely data entry and ongoing maintenance of the Rent Well graduate and instructor databases.
  • Oversee quality assurance processes for the Rent Guarantee Program contract, including registering graduates, following up with property managers, reviewing and approving payouts, and reporting outcomes to funders.
  • Manage the Program’s helpdesk ticket system by corresponding with inquiries, generating standard responses, and assigning tickets to appropriate team members.
  • Provide coverage for the main phone line associated with the Rent Well Program.
  • Process and ship incoming book orders, and coordinate supply purchases as needed.
  • Assist with document review, proofing, and approval processes.
  • Support the Rent Well graduate and instructor review and approval process as needed.
  • Contribute to the review, editing, and development of curriculum and course materials, including website content, support materials, FAQ responses, and general promotional materials.
  • Provide basic support to eCourse students when their primary point of contact is out of the office.
  • Attend housing-related community and outreach meetings for case managers and participants.
  • Assist with grant reporting requirements, creation, and data collection.
  • Perform other duties as assigned.
  • Acquire First Aid/CPR/AED certification within 30 days of hire and be retested biannually thereafter throughout employment.
  • Complete Bloodborne Pathogens and Narcan Training within 30 days of hire and be retested annually thereafter throughout employment.
  • Demonstrate reliability by being present for work as scheduled, arriving and leaving on time and taking breaks in expected time frames.
  • Interact effectively with individuals of different backgrounds, beliefs, and perspectives, treating each person with respect and dignity.
  • Attend agency and program staff meetings.
  • The right individual for this position has a passion for helping others and a desire to work in an organization that serves people who are experiencing poverty and homelessness.
  • A Bachelor’s Degree in a related field, OR two years of relevant work experience in areas such as social services, administration, communications, media, or marketing, is required.
  • Proven ability to build and maintain effective partnerships with agencies, property managers, participants, and case managers.
  • Knowledge of Landlord-Tenant laws, fair housing regulations, and housing barriers.
  • Up-to-date familiarity with community resources and services available to assist individuals experiencing homelessness.
  • Understanding of domestic violence and sexual assault issues and related resources.
  • Strong organizational skills with the ability to manage multiple tasks, work independently, and develop program procedures and documentation systems.
  • Excellent communication skills, both oral and written.
  • Proficient computer skills, including Excel, Word, databases, email, Internet, and calendar tools
  • Ability to operate standard office equipment such as copiers and fax machines.
  • Capacity to prepare accurate statistical and narrative reports.
  • Functional home office setup for remote work (desk, chair, and reliable internet).
  • experience with graphic design programs strongly preferred.
  • Bilingual English/Spanish preferred.
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