Tenant Coordinator (FY 2026)

Cambridge Housing Authority•Cambridge, MA

About The Position

The primary purpose of this position is to provide assistance and support to both central office staff as well as field staff. This is an “on call” per diem position without benefits and with a restriction of less than 30 hours a week. Individuals must be tenants of CHA or hold section 8 vouchers through CHA. Individuals could perform moderate complex clerical work, involving a variety of clerical tasks such as: typing, filing and answering telephones as well as various site related duties as noted below. Duties are performed under the general supervision of a Department Head, Housing Manager, or other appropriate supervisory personnel. All activities must support the Cambridge Housing Authority’s (“CHA” or “Authority”) strategic goals and objectives and produce results that accomplish the goals of the assigned department.

Requirements

Applicants must be a current tenant of the CHA or currently hold a section 8 voucher through CHA.
High School Diploma or equivalent and administrative/secretarial experience in an office environment preferred.
An equivalent combination of education and experience may be considered.
To perform this job successfully, an individual should have strong computer skills (Microsoft Office).
Ability to learn other computer software programs may be required by assigned tasks.
Basic knowledge of general departmental practices and procedures
Skill in typing and filing
Ability to understand and follow verbal and written instructions
Ability to make moderately involved arithmetical computations
Ability to operate office machines such as: computer, typewriter, calculator, and photocopier
Ability to communicate effectively with others
Ability to maintain confidentiality regarding information regarding residents

Nice To Haves

Ability to speak another language other than English is a plus.
Although not required the ability to speak another language as well as English is useful, especially Spanish, Haitian Creole, Mandarin, Cantonese, Amharic, Russian and Portuguese

Responsibilities

Types materials and correspondence from rough copy
Maintains filing system
Answers phones and helps to answer general inquires on matters relating to the department or housing development
Operates a variety of office machines such as computer, typewriter, calculator, photocopier, etc.
Performs other related duties as assigned
Flyer Delivery – Delivers flyers/notices to residents as directed
Elevator Assistance -Give assistance to residents when elevators are out of service - Must be able to make multiple trips up flights of stairs.
Escort - Provide escort for unit inspectors and monitor activity
Packing Assistant - Assist residents with packing to move. This task would require the ability to lift 50 pounds.
Measuring Assistant - Provide assistance to project managers by taking notes and holding tape measure.
Open and close community room for meetings.
Perform other related duties as assigned.