Tenant Coordinator (Remote)

JLL•Nashville, TN

3d•Remote

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL is seeking a Tenant Portfolio Coordinator within our Work Dynamics team to provide exceptional lease and property management support services to one of JLL’s top tier insurance clients. Our client leases or owns over 2.4 million square feet (SF) of office space across 70 locations the United States. The Coordinator's scope will be focused on assisting its 3rd party tenants as well as the client’s employees in its lease field offices. This role demands experience in commercial, third-party property management, working with multiple tenants, and lease administration support with a strong focus on client and tenant satisfaction through efficient management of commercial real estate services. This position can be remote.

Requirements

At least 2-3 years of commercial, third-party property management experience, working with multiple tenants and sub-tenants.
Knowledge of commercial real estate norms and best practices, especially in leasing and subleasing.
Strong financial acumen and familiarity with issue management, risk management, and reporting.
Ability to interpret and analyze contracts and financial statements.
Proficiency with commercial real estate software, Costar, and Microsoft Office Suite.
Exceptional communication and interpersonal skills, with the ability to manage client relationships.
Organized, detail-oriented, and capable of managing multiple projects simultaneously.
Willingness to travel as per job requirements.
Please note: travel will be minimal.
This position does not provide visa sponsorship.
Candidates must be authorized to work in the United States without sponsorship.

Responsibilities

Ensure adequate support for the delivery of lease management and property management support services.
Serve as POC for tenants, and key liaison between the tenants, landlord and property management stakeholders.
Develop, deliver, and maintain detailed reporting systems as per client agreement specifics.
Collaborate with the client to deliver Key Performance Indicators (KPIs) related to lease management, reporting performance on a quarterly basis.
Support the Lease Administration team as necessary when following up on rent collections and all associated charges and fees, insurance certificates, lease compliance.
Support Lease Administration in maintaining a comprehensive lease database.
Compile and deliver reports, monitoring lease terms, payment reconciliations, and ensuring the accuracy of lease data in the lease administration system.
Oversee and review the billing of tenant charges, monitoring lease expense bills, and ensuring cost recoveries align with lease agreements.
Communicate with tenants and the client to facilitate the management of agreements, ensuring compliance with terms and managing financial transactions related to security deposits and other monies.
Maximize cost recoveries to reduce out of pocket costs for the client.
Assist in preparing annual lease operating budgets, reforecasts, and manage cost allocations.
Proactively involved in lease management processes, including: coordinating actions with the client’s various departments for meeting lease obligations, compliance with sustainability programs, and facilitating property transfers.
Maintain the operations playbook detailing lease management reporting processes and protocols to ensure continuity.
Serve as a primary liaison with the client for property-related matters related to tenants and leases.
Perform regular, in-person or virtual site visits and inspections to ensure compliance with lease agreements.
Coordinate tenant move-ins and outs in accordance with lease terms.
Facilitate approvals for all tenant improvement activities on behalf of and in collaboration with the tenants.
Develop management plans for unoccupied properties, coordinating with the client for approval and implementation.
Manage all tenant issues resulting from the tenancy.
Ensure all lease documents and master lease documents are aligned
Provide bi-weekly tracking reports of lease terms and critical dates.