Tenant Experience Coordinator

CSC•Wilmington, NC

4d•Onsite

About The Position

Tenant Experience Coordinator On-Site in Wilmington, Delaware Monday through Friday Summary: We are Delaware's premier coworking space which serves as the “Gateway to Wilmington” located just steps from the Amtrak train station. Our mission is to provide an office environment that is inspirational for startups, independent professionals, and non-profits. We are proud of our local community and provide a place for organizations to accomplish great things. We achieve all of this with a hospitality mindset. CSC Station is actively seeking a friendly, analytical, and detail-oriented person to be one of the faces of our organization as we expand our services beyond the 8-5 workday. You will help us grow the community by creating a great member experience while executing sales and operational tasks with excellence. This is an opportunity to take ownership and responsibility of a mission-driven business with the complete support and experience of our 127-year-old organization.

Requirements

2+ years of experience in sales, customer service, or concierge service role
Demonstrated project management skills
Tech savvy and willing to learn new and innovative programs to respond to customers’ needs
Proven results managing corporate social media campaigns
Experience with written content generation in a business environment
Passion for Delaware and our entrepreneurial community
Fluent in English
High-level ethics, empathy, and dependability

Nice To Haves

The ability to speak Spanish is a plus

Responsibilities

Community management
Create a friendly environment to facilitate high member satisfaction
Plan and launch community initiatives establishing connections between different organizations via member introductions, leading networking events, and helping manage communications through digital platforms
Expand our community outreach
Foster a sense of inclusivity where fresh ideas are welcome
Be knowledgeable about our membership requirements and guidelines.
Explain our policies to members, as necessary.
Assist new member onboarding and member moves
Events planning and execution
Ensure all technology is in working order and ensure our facilities look professional at all times.
Build a calendar of coworking events that engages all stakeholders: Members: Educational (e.g., lunch/learns) and appreciation events Local community: Identify outside organizers to use our event space Manage to the allotted budget Oversee special events end-to-end
Business development
Promote new initiatives and expand our memberships
Conduct tours for prospective members
Maintain a positive relationship with key vendors
Contact with community leaders to generate interest
Facilities and space management
Manage all building operations to the satisfaction of members
Maximize uptime and availability of key facilities assets like our Wifi network, social cafe, printers/copiers
Ensure members are aware of issues that may impact them
Make recommendations on new features that will entice new members
Manage maintenance tickets for repairs to the facility and key equipment
Be aware of member safety and emergency preparedness