Tenancy Support Caseworker (North & East)

Stonewater • Town of North East, NY

4d

About The Position

At Stonewater, our customers are at the heart of everything we do. We’re looking for a Tenancy Support Caseworker to join our Locality Team across the North & East (e.g. Leeds, Bradford, Leicester, Coventry, Cambridge) and play a vital role in helping customers who may be experiencing vulnerability or need additional support to sustain their tenancy and thrive.
Working closely with customers, colleagues, and partner organisations, you’ll provide practical, person-centred support that makes a real and lasting difference to people’s lives.

Requirements

• Experience in a customer-focused housing or support service, particularly tenancy sustainment and income maximisation.
• Working knowledge of housing law, welfare benefits (including Universal Credit), and support agencies.
• Experience of working with vulnerable customers, including those with mental health needs.
• Confidence in multi-agency working and relationship-building.
• Strong communication, organisation, and case management skills.
• Empathy, resilience, and the ability to work sensitively and professionally.
• A commitment to equality, diversity, and continuous improvement.

Responsibilities

• Provide tailored support and advice to customers, including regular engagement and home visits.
• Assess customer needs and develop outcome-focused, person-centred support plans.
• Deliver practical help around budgeting, income maximisation, debt management, and arrears prevention.
• Support customers with welfare benefits, including Universal Credit, and applications for grants where appropriate.
• Work proactively with internal teams and external agencies to prevent tenancy failure and homelessness.
• Identify and respond to risks such as safeguarding concerns, hoarding, or property damage, making appropriate referrals.
• Attend and contribute to multi-agency meetings to support positive customer outcomes.
• Maintain accurate case records and ensure effective referrals and follow-up.
• Build strong local partnerships and help highlight gaps in services within your locality.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees