Tenancy & Legal Specialist
About The Position
Our team is seeking a detail-oriented Tenancy & Legal Specialist to support tenancy operations in our Hackensack, NJ office. This role will primarily focus on overseeing the lease renewal process and tenant account management. Key Responsibilities: Coordinate and execute lease renewal processes, including preparing renewal documents, updating tenant records, and ensuring timely execution of lease agreements. Track lease expirations and proactively follow up with tenants regarding renewal options and documentation. Maintain communication with rental assistance agencies and assist in submitting required paperwork, including annual recertifications and rent adjustments. Collections: follow-up with current and past tenants to collect payments from overdue accounts. Generate and distribute balance due letters. Provide customer service related to billing, payments, and account status for tenants. Assist in preparing and distributing tenant notices, memos, and compliance-related communications. Organize and maintain spreadsheets related to subsidies, tenant payments, and lease renewal workflows. Support Property Managers with operational data management and budgeting reports. Assist in invoice coding, payment processing, and tenant credit requests with management approval. Maintain and enter history notes of tenant communications in property management software. Perform other duties as assigned by management.
Requirements
- 1 + years of experience in property management and tenant relations.
- Bilingual in English and Spanish required.
- Ability to work independently while collaborating effectively with property managers, co-workers, legal counsel, and government agencies.
- Strong organizational and analytical skills, with high attention to detail.
- Ability to manage deadlines, documentation, and multiple priorities.
- Proficiency in property management software and Microsoft Office (Excel, Word, Outlook).
- Professional communication skills (written and verbal).
Nice To Haves
- Experience with affordable housing and working with rental assistance programs preferred but not required
Responsibilities
- Coordinate and execute lease renewal processes, including preparing renewal documents, updating tenant records, and ensuring timely execution of lease agreements.
- Track lease expirations and proactively follow up with tenants regarding renewal options and documentation.
- Maintain communication with rental assistance agencies and assist in submitting required paperwork, including annual recertifications and rent adjustments.
- Collections: follow-up with current and past tenants to collect payments from overdue accounts.
- Generate and distribute balance due letters.
- Provide customer service related to billing, payments, and account status for tenants.
- Assist in preparing and distributing tenant notices, memos, and compliance-related communications.
- Organize and maintain spreadsheets related to subsidies, tenant payments, and lease renewal workflows.
- Support Property Managers with operational data management and budgeting reports.
- Assist in invoice coding, payment processing, and tenant credit requests with management approval.
- Maintain and enter history notes of tenant communications in property management software.
- Perform other duties as assigned by management.
Benefits
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
