Temporary Summer Programs Operations Assistant
About The Position
The Summer Programs Temporary Operations Assistant is responsible for providing high-level operational support for all Summer Programs. This person will provide operational planning and support prior to and during programming, assist families with any outstanding business (health and safety requirements, etc.), and check students into their programs. The person in this role interfaces with families and Summer Programs students, assesses student needs, and assists with troubleshooting as necessary. This person will offer support to the Aspire: Five-Week office staff, Summer Programs staff, program directors, and Summer Programs advising staff as needed. This person must be available to work on select evenings and weekends in June through August 2026. The person in this role will serve as an on-campus Summer Programs representative.
Requirements
- Strong interpersonal customer service skills and experience in dealing with challenging customer interaction situations
- Excellent communication skills
- Creative and flexible problem solving skills
- Strong organizational skills
- High attention to detail
- Computer literacy (specifically Mac OS, Microsoft Suite, spreadsheet management)
- Ability to work weekends and evenings
- Strong sense of initiative and ability to work as a member of a team
- Entry-level working knowledge of college computer systems or equivalent (Colleague, Salesforce, Workday, education industry CRM systems)
Nice To Haves
- Experience in music education preferred
Responsibilities
- Attending to the needs of program participants, their parents, Summer Programs faculty, and related staff via phone/email and in person
- Aiding customers by connecting them with the relevant resources to resolve any issues from check-in to acclimating to their program
- Supporting applicant account management across multiple databases (Salesforce, Colleague, Magnus Health)
- Operating as a liaison with the Office of Student Affairs and Office of Student Life to expedite solutions to any issues that may arise
- Checking students in and assisting them as they begin their programs
- Preparing and distributing time-sensitive program materials
- Providing basic programmatic support to Program Directors, including outside of general business hours
- Reviewing and responding to student requests for nights away
- Coordinating logistics with Dining Hall staff, including ordering catered meals, and communicating student rosters per program
- Roommate Requests: Responsible for processing Summer Programs roommate requests, including: student/parent communication, verifying eligibility, administrative back-end work in StarRez
- Other duties as assigned, within the scope of the description
Benefits
- Berklee is proud to offer a comprehensive benefits program to help our employees achieve their personal, professional, and financial goals. Learn more.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
