Temporary Summer Programs Advising Assistant
About The Position
The Advising Assistant is often the first point of contact for prospective and registered Summer Program students and families. Berklee Summer Programs, a subdivision of POPP, offers 25+ short-term, in-person programs in the areas of music, theater, and dance and regularly welcomes 2,500+ students to campus each year, in addition to enrolling students into online courses. Under the direct supervision of the Senior Summer Programs Enrollment Manager, the person in this position will provide high-level customer service via email and phone by advising in areas such as program selection, registration, and pre-program preparation, in addition to assisting and troubleshooting on-site at the department reception area, program check-ins, and other events as needed. Program registrations open in the fall; however, the office reaches peak volume in the spring and summer and is especially busy during this period. The Advising Assistant role is anticipated to begin as soon as possible and run through mid-August 2026.
Requirements
- Must be comfortable speaking on the phone
- Strong written and oral communication skills with ability to clearly and concisely explain programming, policies, and procedures in person, by phone, and by email
- Customer service-oriented attitude
- Ability to maintain professional composure and represent the department in a friendly, helpful manner
- Strong organizational, administrative, and analytical skills that require meticulous attention to detail
- Excellent time management skills and ability to multitask in a fast-paced setting with frequent interruptions
- Must be comfortable using standard office hardware and software, e.g., Apple OSX, Google Suite (Google Docs, Sheets, Drive, etc.), Word, and Excel
Nice To Haves
- Familiarity with music or other performing arts
- Knowledge of a language other than English
Responsibilities
- Managing inquiries from prospective students through email, telephone, live chat, and occasional face-to-face meetings
- Advising prospective students on suitable programs in accordance with their qualifications and objectives
- Understanding and communicating Berklee Online/Summer Programs policies so that they are easily understandable to students
- Making prompt and effective contacts to assure that enrollment and service level goals are met
- Transferring other Berklee division prospects and students to appropriate advising teams in a professional and seamless manner
- Maintaining outreach correspondence with the existing Summer Programs student body
- Developing a thorough understanding of both external-facing and backend department technologies, including Salesforce CRM
- Identifying and communicating to department leadership recurring trends in customer concerns and other opportunities for improvement, including web/communications edits and suggestions
- Supporting on-the-ground programming as needed, including staffing program check-in events and certificate distribution, which means working on some evenings, early mornings, and weekends may be required on select dates in June, July, and August
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
