Temporary Reservation Agent
About The Position
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS What is in it for you: Discounted Hotel Rooms and Food & Beverage rates to employees at our sister properties around the globe. We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Diversity, Equity and Inclusion, Sustainability and WATCH Job Description Consistently offer professional, friendly and engaging service Book and enter room reservation requests using the Property Management System Enter and/or Update group lists as required, while ensuring accuracy VIP reach-out to guests booking high-rated suites Manage Reservations inbox and in-house reservation requests from Sales, Convention Services and Executive Office Update reservations ensuring a flawless check in and check out process, including acquiring deposits when needed and set up of billing instructions Present up-sell opportunities and recommend hotel facilities, based on guest interests Liaise with Sales and other departments as required Answer telephone and email inquiries in a timely manner Assist guests regarding hotel facilities in an informative and helpful way Follow department policies, procedures and service standards Follow all safety policies Other duties as assigned
Requirements
- Previous customer related experience required
- Knowledge of Opera an asset
- Previous Property Manager System experience preferred
- Computer literate in Microsoft Office applications required; notably Outlook, Word and Excel
- Must be able to type 50 words per minute
- Strong attention to detail
- Strong interpersonal and problem-solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs; remaining calm & courteous at all times
Responsibilities
- Consistently offer professional, friendly and engaging service
- Book and enter room reservation requests using the Property Management System
- Enter and/or Update group lists as required, while ensuring accuracy
- VIP reach-out to guests booking high-rated suites
- Manage Reservations inbox and in-house reservation requests from Sales, Convention Services and Executive Office
- Update reservations ensuring a flawless check in and check out process, including acquiring deposits when needed and set up of billing instructions
- Present up-sell opportunities and recommend hotel facilities, based on guest interests
- Liaise with Sales and other departments as required
- Answer telephone and email inquiries in a timely manner
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned
Benefits
- Discounted Hotel Rooms and Food & Beverage rates to employees at our sister properties around the globe.
- We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Diversity, Equity and Inclusion, Sustainability and WATCH
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
