Reservation Agent
About The Position
New England culture and elegant accommodations await at the Woodstock Inn & Resort. Set against the iconic and beautiful village of Woodstock, Vermont, the Woodstock Inn is a year-round destination wrapped in luxury and history. From gorgeous, wood-beam bed frames to plush, hand-dyed blankets, each of our 142 rooms and suites embraces Vermont’s signature style. One of the most beloved resorts in New England, The Woodstock Inn & Resort, is seeking a Reservation Agent to join the team. Job Summary: Reservation Agents represent the Inn in a positive, professional manner over the phone and have the unique responsibility of being the first impression of the resort in a highly visible department.
Requirements
- High School Graduate.
- Minimum 18 years of age.
- Must possess excellent guest service, communication, phone skills, and computer skills.
- Must be able to multi-task
- Knowledgeable with Microsoft Office; Outlook, Excel, & Word.
- Work cohesively with co-workers as part of a team.
Nice To Haves
- Previous guest service training in a luxury resort environment desirable.
- Experience with NAVIS lead management system and SMS Host fluency desirable.
Responsibilities
- This is an in-person position located at the Woodstock Inn & Resort.
- Reservation Agents are responsible for booking reservations and maintaining existing reservation requests for all incoming guests.
- Answer the telephone and greet prospective guests in a friendly manner using clear, verbal English communication.
- Listen to callers to understand inquiries and requests.
- Promptly provide accurate information regarding availability, accommodation types, activities, dining, etc.
- Assign reservations based on guest preferences and availability.
- Ability to read, retrieve, communicate, and verify information including confirmation number to caller.
- Input and retrieve data using a computer reservation system.
Benefits
- We offer great resort privileges, discounts, and free employee meal to all employees.
- Those hired into full-time positions are eligible after an initial waiting period for a competitive benefits package that includes Medical, Dental, and Vision Coverage, Employer Paid: Life Insurance, Short-Term Disability and Long-Term Disability Paid Time Off, 401k Retirement Plan with Employer match.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
