Reservation Agent

Gale Hotels • Miami, FL

3d

About The Position

The Reservation Agent plays a pivotal role in providing exceptional customer service and efficient reservation processing. This detail-oriented individual assists customers with their booking needs, offering travel suggestions, and ensuring a seamless reservation experience.

Requirements

• Experience working in sales or public relations, preferably in the hospitality or travel industries.
• Customer service experience.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in Microsoft Office Suite.
• Data entry experience.
• Flexible working hours.
• Excellent verbal and written communication skills, with the ability to interact effectively with guests, associates, and external partners.
• Ability to work well under pressure and respond quickly and effectively to emergencies.
• Prolonged periods sitting at a desk and working on a computer or standing for a prolonged time.
• Must be able to lift up to 15 pounds at times.
• This job is primarily performed in an office environment with a moderate noise level.
• While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to on-going construction and various weather conditions.
• The noise level in the work environment may range from moderate to loud.

Nice To Haves

• Bachelor's degree in a related field is highly preferred.
• Excellent verbal and written communication skills in English and Spanish (preferred).

Responsibilities

• Assist and advise customers in selecting from a variety of travel options.
• Make reservations based on customer requirements and budgetary allowances.
• Check the availability of accommodation or transportation for customers' desired travel dates.
• Help plan travel itineraries by suggesting local tourist attractions and places of interest.
• Process payments and send confirmation details to customers.
• Resolve any issues that may arise with bookings or reservations.
• Sell and promote reservation services, including additional offerings such as tour tickets, travel insurance, or upgraded accommodations.
• Answer customer questions about the reservation process.
• Up-sell when appropriate, informing customers of additional services or special packages.
• Provide support to customers needing to amend or cancel a reservation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED