Temporary Rehabilitation Case Manager

BILL WILSON CENTER•San Jose, CA

3d•$32 - $35

About The Position

As a Rehabilitation Case Manager with our Adult Outpatient program, you'll work with adults of all ages in their communities, providing support for their mental and emotional health. The goal is to help them feel better emotionally and manage different parts of their lives more successfully. You’ll work with a team to provide support to individuals like helping them learn new skills, figuring out what kind of help they need, and making plans for their care. You'll do all of this while being guided by a licensed behavioral health professional.

Requirements

Bachelor's degree (B.A. or B.S.) from four-year college or university in a human services field.
Ability to work well with a variety of diverse adults.
Understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to document activities related to services provided.
Ability to communicate clearly and professionally with clients and families.
Ability to participate effectively in group discussions and meetings.
Must have a valid California driver’s license and access to a personal vehicle with current insurance that can be used for company business.
Current CPR and First Aid Certification required (or complete within 30 days of hire).
Basic math skills to track hours, productivity, and expenses for reimbursement.
Ability to solve practical problems.
Ability to remain calm in escalated situations.
Intermediate computer skills required, including learning new software and applications.
Drive to client location and offices.
Complete documentation on paper and on the computer, and make phone calls.
Navigate a variety of community locations, which may include client homes, community centers, and outdoor settings.

Nice To Haves

2 years of related experience is highly desirable.
Knowledge of local community resources desired.
Bilingual communication skills (English/Vietnamese or Spanish/English) are a plus.

Responsibilities

Complete intakes into services.
Assess client needs related to multiple areas of their lives.
Create personalized care plans with clients and clinicians to support recovery and build skills.
Provide case management and connect clients with helpful resources to improve daily life.
Deliver skills training (individual, group, family), coaching, and case management as outlined in the care plan.
Communicate regularly with other care providers to coordinate client support.
Lead group outreach for specific underserved groups (e.g., unhoused young adults, LGBTQ+ young adults) as needed.
Complete all required client documentation in the electronic health record following agency and county standards.
Meet the minimum for billable service time (45%).
Manage your own schedule to effectively balance client appointments and other tasks during your work hours.
Provide services in the community, including traveling to clients' homes, schools, or other locations.
Attend required meetings and training.
Participate in activities to improve quality and safety.
Keep the work area clean and report any maintenance or safety concerns immediately.
Additional duties as assigned.