Temporary IT Helpdesk
About The Position
User IT Support -On-site or remote support for IT-related hardware and software issues. -Technical support for business applications such as MS Teams, MS Office, Trellix (security solution), and internal systems such as GSI and PiLOS. -Setting up, configuring, and maintaining user devices, including laptops, printers, and mobile devices. -Installing, configuring, modifying, and performing minor repairs on hardware and software as needed (Format, Zebra printers, PCs, scanners, handheld terminals). -Managing VPN access for remote users, supporting password resets, installation or reinstallation, and ensuring smooth connectivity to the internal network. -Diagnosing and resolving issues related to hardware, software, operating systems, and local network connectivity to maintain business continuity. -Providing warehouse operations support via phone or live chat in case of technical issues. -Supporting users during the onboarding/offboarding process to ensure a smooth transition of system access and IT equipment such as laptops (equipment support and verification of equipment return to HR). IT Asset Management -Maintaining up-to-date inventory and documentation of IT assets and configurations. -Managing the inventory and tracking of IT assets, including laptops, desktops, and other IT equipment in offices and warehouses. -Reviewing new requests for all IT assets or accessories. -Obtaining quotes to determine the best purchase option after comparing prices and specifications. -Verifying all items upon arrival and ensuring delivery to the correct location. -Handling the procurement process for IT equipment, including laptops, network equipment, and peripherals needed for office and warehouse environments. -Ensuring proper allocation and maintenance of equipment and maintaining records of asset lifecycle (deployment, upgrade, repair, disposal). -Collaborating with vendors to ensure timely delivery and installation of purchased equipment. -IT Documentation and Reporting -Maintaining up-to-date documentation of IT assets, licenses, procedures, and configurations. -Creating user guides or quick reference materials for common tools or procedures. -Generating regular reports on weekly Helpdesk activities.
Responsibilities
- On-site or remote support for IT-related hardware and software issues.
- Technical support for business applications such as MS Teams, MS Office, Trellix (security solution), and internal systems such as GSI and PiLOS.
- Setting up, configuring, and maintaining user devices, including laptops, printers, and mobile devices.
- Installing, configuring, modifying, and performing minor repairs on hardware and software as needed (Format, Zebra printers, PCs, scanners, handheld terminals).
- Managing VPN access for remote users, supporting password resets, installation or reinstallation, and ensuring smooth connectivity to the internal network.
- Diagnosing and resolving issues related to hardware, software, operating systems, and local network connectivity to maintain business continuity.
- Providing warehouse operations support via phone or live chat in case of technical issues.
- Supporting users during the onboarding/offboarding process to ensure a smooth transition of system access and IT equipment such as laptops (equipment support and verification of equipment return to HR).
- Maintaining up-to-date inventory and documentation of IT assets and configurations.
- Managing the inventory and tracking of IT assets, including laptops, desktops, and other IT equipment in offices and warehouses.
- Reviewing new requests for all IT assets or accessories.
- Obtaining quotes to determine the best purchase option after comparing prices and specifications.
- Verifying all items upon arrival and ensuring delivery to the correct location.
- Handling the procurement process for IT equipment, including laptops, network equipment, and peripherals needed for office and warehouse environments.
- Ensuring proper allocation and maintenance of equipment and maintaining records of asset lifecycle (deployment, upgrade, repair, disposal).
- Collaborating with vendors to ensure timely delivery and installation of purchased equipment.
- Maintaining up-to-date documentation of IT assets, licenses, procedures, and configurations.
- Creating user guides or quick reference materials for common tools or procedures.
- Generating regular reports on weekly Helpdesk activities.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
