Aviation - Temporary Ground Transportation Controller (HIRE IN PROCESS/PLEASE DO NOT APPLY - By Invitation Only)

City of Austin

3d•$22 - $25•Onsite

About The Position

JOIN THE CITY OF AUSTIN TEAM At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. What Makes the City of Austin Special? Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation. Value and Innovation : Work in an environment where employees are valued and innovation thrives. Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits. Retirement Security: Plan for the future with the City of Austin Employees' Retirement System. Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure. Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support. Career Growth: Advance your skills and expertise with professional development and leadership opportunities. Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country. About Austin-Bergstrom International Airport Owned by the City of Austin and operated by the Department of Aviation, Austin-Bergstrom International Airport is an economic engine, supplying over 74,000 direct and indirect jobs in the Central Texas region. Now, as we build the airport’s largest improvement program in its history, we are redefining the travel experience in one of the fastest-growing cities in the United States. This is an exciting opportunity to join the team behind Journey With AUS, the airport’s expansion and development program, where bold ideas, cutting-edge infrastructure, and a shared commitment to excellence are taking flight. Job Description: Purpose: Under general supervision, ensures compliance of the Airport Security Program, City's Ground Transportation Ordinances, Airport Rules and Regulations and the City's Parking Ordinances at Austin-Bergstrom International Airport. Provides security, information, and assistance to airport patrons, tenants, other law enforcement agencies, and to the Department of Aviation's and the City of Austin's employees and customers. Duties, Functions and Responsibilities: Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Requirements

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Knowledge of city practice, policy, procedure, statutes, and ordinances.
Skill in oral and written communication.
Skill in using computers and related software applications.
Skill in handling multiple tasks and prioritizing.
Skill in handling conflict and uncertain situations.
Skill in data analysis and problem solving.
Ability to work with frequent interruptions and changes in priorities.
Ability to train others.
Ability to quickly recognize and analyze irregular events.
Ability to establish and maintain effective communication and working relationships with city employees and the public.
Graduation from an accredited high school or equivalent, plus three (3) years of related experience.
Valid Texas Class C Drivers License
Must have the ability to read, write, and fluently speak in English.

Responsibilities

Patrols assigned areas to ensure assigned areas are secured and to provide surveillance, act as a deterrent, summon Law Enforcement, and respond to security related incidents
Provides general information regarding motels, bus services, courtesy cars, limousines and locations of various government and/or business offices
Provides supervision of the staging area, i.e., oversee cab drivers and shuttle buses in the staging area, collect and account for ground transportation revenues, balance register when necessary, receive and resolve complaints, etc.
Issues citations for violation of Ground Transportation and Parking Ordinances
Testifies in municipal court as necessary regarding issuance of violation notices
Monitor vehicle flow to the Terminal Building, direct traffic, and provide crowd control services
Operates, inspects, and maintains computerized equipment and report maintenance problems to the appropriate personnel
Conducts ID checks at controlled Air Operations Area (AOA) access points.
Monitors and operates electronic doors, gates, security systems, etc.
Controls commercial ground transportation vehicle parking holding, loading/unloading
Implements first-in/first-out policy in assisting individuals with their transportation needs
Ensures all required permits, including chauffeur licenses are properly posted and current
Ensures that no unauthorized vehicles are parked within designated proximity of the Terminal Building
Verifies and inspects access media to determine its validity
Conducts visual vehicle inspections and vehicle searches
Identifies, verifies and ensures that all persons entering secured areas, restricted areas, Security Identification Display Area (SIDA), and loading dock areas display the appropriate access media, are granted clearance to secured areas, and/or are under approved escort