Temporary Customer Service Representative - Tallahassee Airport

Enterprise Holdings

1d•Onsite

About The Position

Enterprise Mobility, operating the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands, is a leading and rapidly growing privately owned automotive rental and leasing company in North America. The company aims to be the world's best and most trusted mobility provider. This temporary opportunity is for a Customer Experience Representative (CXR) within the National/Alamo brand at the Tallahassee Airport. The role involves providing superior, friendly, and efficient customer transactions, offering company-approved services and products, and ensuring a positive experience for all customers. Responsibilities also include facilitating the rental process through verification and documentation of driver information to ensure efficient rental and return experiences. Enterprise Mobility, privately held by the Taylor family, manages a diverse fleet of 2.4 million vehicles and generated nearly $38 billion in revenue through over 9,500 locations in more than 90 countries and territories, offering extensive mobility solutions including car rental, carsharing, truck rental, fleet management, and retail car sales.

Requirements

Must be at least 18 years old
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
High School Diploma or G.E.D. required
Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
Must have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years
Candidates with more than 1 excessive speeding violation (defined as 26 or more miles per hour over the posted speed limit) on their driving record within the last 3 years will be disqualified from consideration.
No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
This a temporary position and you may work up to a maximum of 90 days during the defined season.

Responsibilities

Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Perform miscellaneous and backup duties job-related duties as assigned
Seek to improve job performance through self-assessment, skill development, training and goal setting
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous job-related duties as assigned