Temporary Customer Service - Return Agent - Tallahassee Airport

Enterprise Holdings

22h•Onsite

About The Position

Enterprise Mobility, operating the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands, is a leading provider of mobility solutions and one of the top places to work. It is the largest and fastest-growing privately owned automotive rental and leasing company in North America, managing a diverse fleet of 2.4 million vehicles and generating nearly $38 billion in revenue through a network of over 9,500 locations in more than 90 countries. The company is hiring a Temporary Return Agent for its National/Alamo brand. This role involves providing superior, friendly, and efficient service throughout the rental car process, specifically assisting customers with the rental return process, ensuring quick and efficient transactions, and maintaining a positive environment. This temporary position pays $14.00 per hour and is located at the Tallahassee Airport (TLH). The temporary window for this role starts in May 2026 and concludes in or before August 2026, with a maximum duration of 90 days. Two distinct schedules are available, both involving five working days per week.

Requirements

Must be at least 18 years old
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
High School Diploma or G.E.D. required
Must have a minimum of 1 year of continuous customer service retail or administrative support experience
Must have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years
Candidates with more than 1 excessive speeding violation (defined as 26 or more miles per hour over the posted speed limit) on their driving record within the last 3 years will be disqualified from consideration.
No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
This a temporary position and you may work up to a maximum of 90 days during the defined season.

Responsibilities

Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
Remind customer to check for personal belongings
Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
Advise and review rental charges; and provide an accurate receipt to the customer
Provide information in a professional and courteous manner regarding transportation to the airport terminal
Thank customers using the prescribed dialogue
Inquire about service, satisfaction and document dissatisfaction
Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
Use of proper statement to determine if vehicle is being returned with full tank of gas
Complete a service alert for any mechanical and or body damage communicated by the customers.
Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
Keep lot organized for ease of access and traffic flow
Seek to improve job performance through self-assessment, skill development, training and goal setting
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous job-related duties as assigned