Temporary Case Manager (Austin Community Court)

City of Austin•Austin, TX

2d•$54,340 - $64,660

About The Position

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. Austin Community Court is a problem-solving court established in 1999 and was the first community court in Texas and the seventh in the United States. The mission of Austin Community Court is to empower people to thrive by providing impartial justice and compassionate community-based services. Under general supervision, this position provides assessment and case management to targeted clientele.

Requirements

Knowledge of the resources in Austin for persons with multiple issues including homelessness, substance abuse and mental health.
Knowledge of working with criminal offenders.
Skill in establishing and maintaining good working relationships with other City employees and the public.
Skill in negotiation with other social service programs.
Skill in obtaining services for clients.
Skill in the application of casework principles.
Skill in the process of interviewing and counseling.
Skill in establishing priorities of tasks according to their criticality.
Skill in operating a computer.
Skill in assessment.
Ability to be creative in developing treatment options.
Ability to work with "hard-to-reach" populations.
Ability to assess clients for mental health, substance abuse, and medical needs.
Ability to engage clients.
Ability to confront "difficult" clients in a firm yet respectful way.
Ability to work well under pressure with multiple tasks.
Ability to work as a team player.
Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job plus two (2) years of experience in a field related field.
Experience must be in working substance dependency and homeless populations.
A Master's degree may substitute for experience up to two (2) years.
Experience may substitute for education up to four (4) years.
Must possess a valid Texas Class C Driver License or the ability to acquire one by hire date. Employment is contingent upon maintaining license.
Employment is contingent upon meeting City of Austin’s Driver Record Evaluation (DRE) standards.
Applicants cannot have more than three (3) moving violations or a total of six (6) DRE points within a period of thirty-six (36) months.

Nice To Haves

Experience working with adults experiencing homelessness.
Experience working with clients with significant mental health issues in a clinical setting.
Experience working with clients will substance misuse issues in a clinical setting.
Experience working in a criminal justice setting.
Ability to speak Spanish.

Responsibilities

Utilizes community resources such as, but not limited to: Local, State, Federal, and non-profit agencies; parenting; school; medical; and healthcare partner resources and other resources for substance abuse treatment; mental health, dental, and/or vision care; health benefit enrollment; housing; job skills; and employment assistance to assist client in learning to live as a competent member of the community.
Compiles and records data on appropriate forms and logs and writes informational reports, cost estimates, etc.
Maintains detailed case files and prepares reports for court
Attends meetings and seminars to stay current in job practices.
Conducts intakes and assessments for target groups.
Determines psycho-social, substance abuse treatment, housing, and/or resource needs and to obtain maximum benefits from all available sources.
Provides case management for problems such as chemical dependency, questionable mental state, homelessness, and/or unemployment.
May require assisting clients in developing action steps, actively monitoring, and tracking follow-ups, working with clients both in clinic and on outreach, such as in parks, on street corners, soup kitchens, etc.