About The Position

We are seeking a highly motivated Accounts Receivable Collections Specialist to join our finance team. This role is pivotal in managing client relationships, ensuring timely collections, and collaborating closely with internal departments to maintain smooth financial operations. The ideal candidate thrives in a fast-paced environment, communicates effectively, and takes ownership of resolving outstanding accounts.

Requirements

  • 2+ years of experience in accounts receivable, collections, or related finance roles.
  • Strong client-facing skills with the ability to manage difficult conversations diplomatically.
  • Excellent organizational skills and attention to detail.
  • Proficiency in accounting software (e.g., Excel, Oracle, or similar).
  • Strong written and verbal communication skills.
  • Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Responsibilities

  • Serve as the primary point of contact for clients regarding outstanding invoices and account balances.
  • Monitor accounts receivable aging reports and proactively follow up with clients to secure timely payments.
  • Collaborate with internal teams (billing, finance, and operations) to resolve discrepancies and ensure accurate account records.
  • Maintain detailed documentation of client communications and payment arrangements.
  • Escalate complex collection issues to management when necessary and provide recommended solutions.
  • Assist with month-end close processes as needed.
  • Identify opportunities to improve collections processes and departmental workflows.
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