Temp Sales Coordinator @ Chaminade Resort & Spa

Pyramid Global Hospitality•Santa Cruz, CA

1d•$23 - $24•Onsite

About The Position

This is a temporary maternity-leave coverage position with no guarantee of ongoing employment; however, there may be an opportunity for continued employment based on operational needs after the leave concludes in mid-September. We are looking for a highly engaging, customer focused individual to join our sales team as a Sales & Reservations Coordinator at Chaminade Resort & Spa. The successful candidate for this role will have a proven track record of providing exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. The Sales & Reservations Coordinator will be primarily responsible supporting our Sales and Group Planning Teams and ensuring that they have the tools, supplies and resources that they need to deliver service that sets us apart. They are responsible for creating a positive guest interaction that will build the guests anticipation for their upcoming visit. They must also be knowledgeable on providing accurate information to our guests about the resort, and special events going on during their stay. If you have experience in a hotel/resort, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Requirements

1 year of experience in hotel/resort reservations, group housing, or sales coordination
Strong attention to detail and organizational skills
Excellent written and verbal communication skills
Ability to manage deadlines and multiple programs simultaneously
Comfortable working cross-functionally in a fast-paced resort environment
Proficiency in Microsoft Office suite, particularly strong in Excel and Outlook
Customer-service mindset with proactive problem-solving instincts

Nice To Haves

Proficiency with PMS (Maestro) and sales systems (Opera, Delphi FDC or similar)
Experience supporting group, conference, or incentive travel programs

Responsibilities

Group Housing & Reservations: Set up, manage, and maintain group room blocks in the property management system (Maestro)
Create and distribute group booking links and housing instructions to planners
Monitor pickup, cut-off dates, and attrition; proactively communicate risks or opportunities
Process rooming lists, special requests, VIPs, and billing instructions
Prepare and distribute group pickup reports and forecasts
Ensure accurate rate loading, room types, concessions, and contract compliance
Assist with group billing, deposits, and post-event reconciliation
Drive revenue and guest experience through excellence in reservations and room inventory management
Sales Facilitation and Administrative Support: Answer incoming phone calls/emails, qualify inquiries and deploy properly in a timely manner
Create weekly and monthly reports, including but not limited to lead tracking, reservations tracking
Assist in creating Contracts, Estimates, Banquet Event Orders and other forms of correspondence
Conduct site tours with prospective client/guests, facilitate special arrangements for VIP clients and guests
Answer general questions about the resort including events, amenities, activities, and processes/policies
Control the office supplies, sales collateral and ordering supplies when necessary
Routine auditing and updating of the sales system (Delphi)
Maintain organized files and documentation for all group programs
Conduct audits to ensure accuracy in reservations, revenue tracking, and comprehensive group record keeping
Other administrative support by request, including but not limited to additional activities that generally support resort operations or initiatives