Teller Full Time (40 hours)

Hancock Whitney•Ocean Springs, MS

1d•Onsite

About The Position

Hancock Whitney is seeking a Full Time Teller to deliver exceptional client interactions, handle transactional needs, and build client relationships. The role involves educating clients on digital solutions, referring them to business partners, and supporting financial center operations including vault management and balancing. Tellers are also responsible for upholding risk management, compliance, and security standards, maintaining professionalism, and actively managing the lobby. Hancock Whitney, based in Gulfport, Mississippi, is a fast-growing financial services institution with 200-plus financial centers across the Southeast. The company emphasizes core values such as Honor & Integrity, Strength & Stability, Commitment to Service, Teamwork, and Personal Responsibility, aiming to help clients achieve financial goals and dreams.

Requirements

High School diploma or GED required.
6 months of cash-handling, retail, or teller experience required
Must comply with all applicable federal, state, and local banking laws and regulations, including the Bank Secrecy Act.
Ability to work Financial Center hours, including weekends and evenings, and to travel as required.
Ability to work under stress and meet deadlines
Ability to lift/move/carry approximately 50 pounds if required to perform the essential job functions.

Nice To Haves

Previous sales and referral experience strongly preferred.

Responsibilities

Deliver exceptional client interactions that emphasize accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
Handle client transactional needs, including deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
Respond to client servicing requests such as account maintenance and service charge inquiries, applying product and procedural knowledge to resolve issues quickly and effectively.
Build, maintain, and grow client relationships through high-quality, personalized interactions, both in-person and via outbound phone calls.
Educate clients on digital solutions (mobile, online, and ATM banking) to promote convenience and self-service adoption.
Refer clients to internal business partners as financial needs are identified.
Support financial center operations, including opening/closing procedures, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
Assist in managing operational loss through fraud detection, hold placement, seeking supervisory overrides as needed, and maintaining superior balancing standards.
Uphold all risk management, compliance, and security standards, maintaining operational and financial soundness.
Uphold professionalism standards, including appearance, demeanor, and workstation organization.
Actively manage the lobby by greeting, engaging, and directing client traffic.
Perform research, special projects, and other duties as assigned by management.