Teller Full Time (40 Hours)

Hancock Whitney•Bogalusa, LA

1d•Onsite

About The Position

The Teller position at Hancock Whitney involves delivering exceptional client interactions focused on accuracy, speed, problem resolution, risk mitigation, and personalized engagement. Key responsibilities include handling various client transactional needs such as deposits, withdrawals, and loan payments, as well as responding to service requests and resolving issues effectively. Tellers are expected to build and maintain client relationships through in-person and outbound phone interactions, educate clients on digital banking solutions, and refer them to internal business partners when financial needs are identified. The role also entails supporting financial center operations, managing operational loss through fraud detection, upholding risk management and compliance standards, and maintaining a professional demeanor and organized workstation. Tellers are also responsible for actively managing the lobby by greeting and directing client traffic, and performing other assigned duties.

Requirements

High School diploma or GED required.
6 months of cash-handling, retail, or teller experience required.
Must comply with all applicable federal, state, and local banking laws and regulations, including the Bank Secrecy Act.

Nice To Haves

Previous sales and referral experience strongly preferred.

Responsibilities

Deliver exceptional client interactions that emphasize accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
Handle client transactional needs, including deposits, withdrawals, check cashing, credit card advances, money orders, negotiable items, and loan payments.
Respond to client servicing requests such as account maintenance and service charge inquiries, applying product and procedural knowledge to resolve issues quickly and effectively.
Build, maintain, and grow client relationships through high-quality, personalized interactions, both in-person and via outbound phone calls.
Educate clients on digital solutions (mobile, online, and ATM banking) to promote convenience and self-service adoption.
Refer clients to internal business partners as financial needs are identified.
Support financial center operations, including opening/closing procedures, vault management, night depository, cash drawer setup, workstation preparation, and balancing.
Assist in managing operational loss through fraud detection, hold placement, seeking supervisory overrides as needed, and maintaining superior balancing standards.
Uphold all risk management, compliance, and security standards, maintaining operational and financial soundness.
Uphold professionalism standards, including appearance, demeanor, and workstation organization.
Actively manage the lobby by greeting, engaging, and directing client traffic.
Perform research, special projects, and other duties as assigned by management.