Teller

KeyBank•West Seneca, NY

1d•Onsite

About The Position

As a Teller at KeyBank, you will serve as a problem solver, trusted advisor, and partner within the KeyBank communities. This role involves providing excellent in-person client service by welcoming new and existing clients, assisting them with account transactions and servicing needs, and proactively identifying and resolving client servicing issues. Tellers are expected to engage clients in conversations to uncover financial needs and then transition them to a banker for deeper financial wellness discussions. KeyBank emphasizes a commitment to helping clients advance their financial journey and prides itself on dedicated client service.

Requirements

High School Diploma, GED, or equivalent business experience
Experience in a client service role
Experienced in cash handling
General understanding of PC with Windows based applications and calculator
Knowledgeable about the client’s accounts and business with the bank and uses sound judgment with clients and transactions.
Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (ex: ATM, Online and Telephone Banking).
Strong work ethic and high level of integrity.
Excellent time management skills.
Managing and maintaining client accounts, ensuring accuracy and security.
Assisting clients with updating account information and ensuring all transactions are processed correctly.
Educating clients on managing their finances effectively and promoting financial health.
Identifying opportunities to discuss financial wellness with clients, such as budgeting, saving, and planning for the future, and guide them to appropriate resources or bank services.
Ability to accurately and securely process of cash transactions, including deposits, withdrawals, and balancing cash drawers at the end of each shift.
Ensuring accuracy in transactions and maintaining organized records.
Ability to identify and resolve client servicing issues efficiently.
Understanding and following banking regulations and security procedures.
Skills in identifying financial needs and promoting relevant banking products and services.
Awareness of techniques to detect and prevent fraudulent activities.
Collaborating effectively with teammates to ensure smooth operations.

Nice To Haves

Notary License

Responsibilities

Embody a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.
Assume responsibility for the efficient, effective, and accurate performance of teller functions in an in-person branch setting.
Proactively work to identify and resolve client servicing issues, escalating as needed.
Listen for clues for financial wellness opportunities during client conversations, and then appropriately transition the client(s) to a Banker.
Assist clients in achieving their financial goals and objectives through the use of financial wellness tools.
Attend and participate in in-person morning huddles and end of day debriefs.
Follow compliance, audit and security procedures, balance cash drawer within balancing guidelines.
Review and maintain knowledge of product guides, fees, and policies to stay current on offerings.
Work on Saturdays as directed by management.
Perform other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice.
Comply with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.