Teller

PNC•Doral, FL

1d•Onsite

About The Position

The Teller position at PNC, located at the Doral Marketplace Branch, is within the Retail Banking organization. PNC emphasizes delivering an exceptional customer experience, fostering an inclusive workplace, and building customer loyalty. The role involves processing various customer interactions, educating customers on financial alternatives, identifying banking opportunities, and making appropriate referrals to branch staff. Tellers are expected to engage with customers in the lobby, leverage technology and resources for financial transactions, and apply product and procedural knowledge to resolve customer issues. Adherence to all policies and procedures, along with efficient and accurate completion of daily teller and branch operations, is crucial. Employees are expected to be customer-focused and skilled in managing risk according to PNC's Enterprise Risk Management Framework. Bilingual proficiency in Spanish is preferred. This is an in-office position, and PNC does not offer sponsorship for employment visas or participation in STEM OPT.

Requirements

Accuracy and Attention to Detail
Addressing Customer Needs
Banking Products knowledge
Digital Awareness
Effective Communications
Fraud Detection and Prevention
Managing Multiple Priorities
Matrix Management
Problem Solving
Understanding Customer Needs
No university/college degree, high school diploma, GED, or significant experience required (prior experience is not required).

Nice To Haves

Bilingual in Spanish
Accountability
Banking
Client Loyalty
Customer Experience (CX)
Customer Service
Identifying Opportunities
Leveraging Technology
Proactive Sales

Responsibilities

Deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
Process a variety of customer interactions.
Educate customers on alternatives available for their financial interactions.
Identify banking opportunities during the customer interaction and refer as appropriate.
Identify opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
Educate customers on options for managing financial transactions by leveraging technology, tools and resources.
Apply product and procedural knowledge to solve customer's problems.
Adhere to all policies and procedures, demonstrating sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
Be Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Manage Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Benefits

Medical/prescription drug coverage (with a Health Savings Account feature)
Dental options
Vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension plans
Stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level and years of service.