Teller

Arizona Financial Credit Union•Phoenix, AZ

just now•Hybrid

About The Position

The position is responsible for providing an excellent member experience by showing care, delivering service with energy, and taking ownership of being an expert in problem resolution.

Requirements

High School diploma or GED and one (1) year experience in retail, customer service or a financial institution.
Knowledge of PC software applications in Windows and Word.
Ability to type 45 words per minute.
Ability to read, write, speak, and use proper grammar in English.
Ability to read, interpret and analyze written instructions, correspondence, and procedure manuals.
Ability to write simple business correspondence.
Ability to communicate verbally both in person and on the telephone.
Ability to speak effectively to members regarding sensitive inquiries or complaints.
Ability to apply commonsense understanding when dealing with problems involving variables in standardized situations.
Ability to calculate rates, ratios, and percentages.

Nice To Haves

None.

Responsibilities

Processes transactions, including cash handling.
Maintains in-depth knowledge of products, services, and partnerships.
Identifies and offers products and services that are in the member’s best interest (there is a minimum goal of successful referrals required per month).
Emphasizes the features of products to highlight how they solve member problems to achieve sales goals.
Develops and maintains interpersonal skills to work with a wide variety of people each day and build relationships to achieve sales goals.
Displays confidence and strong self-assuredness to succeed in speaking with members and making a sale to achieve sales goals.
Conveys clearly the benefits of a product to members to achieve sales goals.
Uses consultative sales techniques to proactively offer products and services that are in the member's best interest/help them achieve financial success.
Completes account maintenance requests.
Educates members on self-service options (online/mobile banking, ATMs, etc.).
Serves as Lobby Director and welcomes every member into the branch and actively guides them through their service experience.
Adheres to security guidelines (BSA, CIP, CTR, SAR).
Improves continuously through applying feedback.
Performs other job-related duties as assigned.