Teller Supervisor

Indiana Members Credit Union•Indianapolis, IN

2d•Onsite

About The Position

The Teller Supervisor manages daily teller operations to ensure accuracy, efficiency, and outstanding member service. This role provides direct support to teller staff by resolving transaction issues, answering questions, and guiding problem-solving efforts. The supervisor is responsible for ensuring the branch balances correctly each day and adheres to all operational standards. Additionally, the Teller Supervisor leads training initiatives to keep staff informed and compliant with both new and updated policies and procedures.

Requirements

Fluent in the English language
Basic computer and technology skills
Attention to detail, maintain adaptability, flexibility and organizational skills
Excellent interpersonal and customer service skills
Honest, accountable, maintains confidentiality
Skilled in use of core system, CRM and imaging once training is completed.
High school diploma, GED or equivalent
12-months credit union or like experience
Completion of internal Teller Supervisor and other required training programs
Expert in use of Episys & Synapsys
Completed satisfactorily Advanced Basics of Products and Services

Responsibilities

Supervise tellers, informing and training staff on new products, procedures and policies
Ensure all tellers, branch and vault are in balance daily
Assist employees with problem solving and questions
Supply cash for tellers (order and detail Brinks)
Process various member transactions
Open and access safe deposit boxes when applicable
Handle and maintain security of large amounts of cash, including balancing and supplying ATM & cash dispensers
Communicate with branch manager, branch staff and all back-office departments for assistance and member requests
Open and close various types of accounts, certificates, etc.
Process and create/order ATM/Debit cards for members
Process stop payments, print statements and histories for members.
Remote capture of checks
Scan documents
Change security tapes and test alarms monthly
Handle daily and Saturday staffing schedules
Supervise night deposits, ATM deposits, wire transfers, large currency reports, deceased members, handle irate members
Prepare coin for pick up
Compile end of month work
Open/close branch
Handle pool teller evaluations, keep log of bait money, pull reports from imaging system
Complete branch security meetings semi-annually
Process petty cash when necessary
Attend credit union meets as scheduled