Teller or Senior Teller

Tri Counties Bank•Auburn, CA

56d•$18 - $23

About The Position

Get your foot in the door for an opportunity that could lead to fantastic career possibilities...this Teller position includes our benefit plan of medical, dental, vision, 401K, ESOP, holiday, vacation and sick time...plus a whole lot more! The hiring range for this opportunity is $18.00 to $23.00 per hour along with incentive opportunities, creating a competitive total compensation package based on our pay scale, and may be modified by location and is commensurate with qualifications and experience. POSITION SUMMARY & MISSION - Teller Tellers sustain and elevate trust and satisfaction of Tri Counties Bank customers by expertly executing account transactions, making referrals to banking partners, and proactively initiating telephone contact with account holders. SCOPE & COMPLEXITY - Teller Safeguard a cash fund of up to $25,000, maintaining an accurate record of deposits and disbursements. Execute an average of 25-50 account transactions per day for customers visiting the branch. Regularly operate nine desktop computer applications for: Customer deposit, withdrawal, check cashing, and cashier's check transactions ("Desktop Teller") Customer account balance inquiries and account maintenance ("Signature") Federal compliance ("Verafin") Customer account report and document access ("Nautilus") Customer relationship management ("Salesforce") Transaction source capture ("BackCounter") Foreign currency transactions ("CurrencyTeller") Internal communications ("Outlook") Personal timekeeping (UltiPro) POSITION SUMMARY - Senior Teller The Senior Teller serves branches in a broad-based, overall "utility" type role. Participates in, as well as directs, customer service activities under the direction of the Assistant Branch Manager. Acts as lead teller, responsible for teller line activities and activities which support identifying financial solutions for customers.

Requirements

High school diploma or GED required.
Effective selling and cross-selling skills.
Excellent written and verbal communication skills.
Ability to utilize personal computers and Windows based programs.
Able to successfully complete Bank's product and sales training courses.
Previous experience in a teller role required.
Ability to lead and direct others.

Nice To Haves

Knowledge of all phases of branch operations preferred.
Knowledge of all Bank's products and services.

Responsibilities

Handles customer service transactions, such as receiving and disbursing funds, posting deposits and withdrawing funds.
Provides information and assistance in researching customer problems, balances a cash drawer daily and answers customer inquiries.
Probes for customer financial needs and recommends bank products and services.
Refers retail loan and deposit products.
Meets referral goals as assigned.
Provides prompt, efficient and friendly service to Bank customers ensuring that all customer transactions are handled timely and accurately according to guidelines.
Ensures that cash and security procedures are followed accounting for assigned cash.
Balances cash drawer and maintains drawer within limits.
Completes necessary documentation and data entry.
Processes all deposit and loan transactions.
Makes outbound calls to new and existing customers to maintain contact and satisfy servicing needs.
Maintains a current understanding of Bank policies and procedures in compliance with all federal and state laws, including but not limited to Bank Secrecy Act (SARs, CIP, OFAC), Information Security (GLBA), Identity Theft Red Flags, Financial Elder Abuse Reporting, and any other applicable regulations that may be specific to your job duties.
Performs other duties as assigned
Participates in daily team huddles and one-on-one debrief with Assistant Branch Manager.
Proactively partners and assists Assistant Manager in referral coaching and mentoring of referral team members.
Supports the Assistant Branch Manager in generating sales and referrals for loans, deposits, investments and Bank's other related products and services.
In the absence of the Branch Manager and Assistant Manager acts as lead for lower level staff ensuring personnel are handling customer sales and service transactions timely and accurately, grade 7 only.
Under the direction of the Assistant Branch Manager ensures proper scheduling of branch staff
Performs other work-related duties as assigned