Teller II

RCB Bank•Stillwater, OK

8d•Onsite

About The Position

At RCB Bank, we believe that every role within our organization plays a critical part in delivering exceptional service to our customers and communities. The jobs we offer reflect our commitment to building strong, meaningful relationships and maintaining the highest standards of integrity, professionalism, and customer care. We are dedicated to fostering a culture where every team member understands their purpose and impact on our mission to serve the financial needs of our customers while contributing to the economic vitality of the communities we call home. RCB Bank is committed to creating an outstanding experience for our customers in every single interaction, and we desire to differentiate RCB Bank from the competition through exceptional standards of service. All employees, whether in person, on the phone, through email, or online are expected to conduct themselves with the utmost level of professionalism and customer service while adhering to the RCB Bank standards of service: Integrity, Reputation, Professional, Empowered, Welcome, Ownership, Action, Responsive, Relational, and Excel. What we’re looking for: Someone who can assist in administration/supervision of the teller area as delegated by the Teller Supervisor or Retail Coordinator. Someone who can perform Teller duties, including providing excellent customer service and promoting Bank products/services while processing transactions and paying out funds in accordance with Bank procedures, regulatory and legal compliance requirements. What would make you a great fit: You have a thorough knowledge of teller services and customer service/relations. You can communicate clearly and effectively with customers and co-workers. You can manage multiple tasks/projects and deadlines simultaneously. You care about your community and have a desire to be involved. What you get: A fun, challenging work environment with an emphasis on family, community, and technology. RCB Bank is also committed to ensuring the health and general wellbeing of all employees by providing a wide variety of competitive benefit programs that help you achieve the best fit for your family’s needs, including the following (subject to eligibility): Medical Plan Prescription Drug Plan Teladoc™ Dental Plan Vision Plan Flexible Spending Accounts (Healthcare & Dependent Care) Life and AD&D Insurance Disability Plans Life Assistance Plan (EAP) Multiple Supplemental Plans Sick Leave Paid Federal Holidays Vacation and PTO 401(k) ESOP What you can expect: Individuals in this position must be able to perform essential functions and physical demands within these documented working conditions with or without reasonable accommodation: This position is in an office environment within a climate-controlled facility that can be high-traffic during peak service times. There is frequent use of the telephone, computer and other office equipment associated with this position. Individuals in this position are typically seated at their personal desk for most of the day. The individual responsible for this role must be able to perform job functions with general supervision and work effectively as a member of a team and independently. The individual must be capable of working harmoniously with diverse personalities of co-workers, staff and customers. This position requires regular and reliable attendance and the ability to work varying hours.

Requirements

Proven quality customer service experience
Minimum one (1) of consecutive, current, and proven success handling cash
Leadership and teller experience
High school diploma or GED

Nice To Haves

Previous lead teller experience

Responsibilities

Provide ongoing training and support to Tellers by providing input to the Teller Supervisor/Retail Coordinator on performance reviews and participating in new Teller training and mentoring.
Assist the Teller Supervisor/Retail Coordinator in preparing Teller work schedules, reviewing Teller work on a regular basis and conducting Teller audits.
Handle more complex customer issues that may be referred to the Lead Teller from other Tellers.