Teller I

Central Bank•Cherokee, IA

About The Position

POSITION SUMMARY The Teller I is responsible for delivering exceptional customer service by efficiently processing financial transactions and maintaining compliance with all Bank policies and procedures. This role contributes to customer experience by providing prompt, accurate, and courteous service while identifying opportunities to refer customers to appropriate banking products or services.

Requirements

High School Diploma or equivalency preferred
Minimum of two (2) year of experience in customer service/cash handling

Responsibilities

Transaction Processing & Customer Service
Portray a positive company image through professional and friendly customer interactions
Listen actively to customer inquiries to determine appropriate service actions
Accurately process a variety of customer transactions, issuing receipts and maintaining detailed records
Cash checks and pay out funds after verifying signatures, balances, and other account information
Maintain daily balancing of cash drawer using counting machines or manual verification
Receive and count daily inventories of cash and drafts; order cash as needed to meet branch demand
Monitor vault and ATM balances to ensure accuracy and security
Explain and promote Bank products and services tailored to individual customer needs
Identify opportunities to refer customers for additional financial services and products
Operational Support
Perform special customer services in accordance with Bank policies
Count, verify, and post armored car deposits
Identify and resolve discrepancies or errors in transactions or accounts
Arrange currency and coin in drawers according to denomination
Compose and mail customer correspondence regarding account discrepancies and unpaid items
ADDITIONAL RESPONSIBLITIES
Perform other related duties and responsibilities as assigned by management.