Teller I

RCB Bank•Owasso, OK

2d•Onsite

About The Position

At RCB Bank, every role is critical for delivering exceptional service to customers and communities. This Teller I position is integral to building strong, meaningful relationships and upholding the highest standards of integrity, professionalism, and customer care. The role supports RCB Bank's mission to serve the financial needs of customers and contribute to the economic vitality of the communities it serves. RCB Bank is committed to creating an outstanding customer experience, differentiating itself through exceptional service, and expects all employees to conduct themselves with professionalism and adhere to standards such as Integrity, Reputation, Professional, Empowered, Welcome, Ownership, Action, Responsive, Relational, and Excel. The ideal candidate will provide excellent customer service, accurately and efficiently process financial transactions in accordance with bank policies and regulatory requirements, promote bank products and services, and help safeguard Bank assets by following established fraud-prevention, cash-handling, and security procedures. RCB Bank has been a responsible employer since 1936, operating with values like integrity, respect, sincerity, and honor, and is an equal opportunity employer. The bank has grown to over $4.1 billion in total assets and over 750 employees, with a branch network covering more than 60 locations across Oklahoma and Kansas.

Requirements

Customer service and cash handling experience
High school diploma or GED
Successful completion of teller essentials training program after hire

Nice To Haves

Previous teller experience

Responsibilities

Obtain customer identification, signatures and other required information; record and process all transactions according to regulations and procedures.
Examine cash, check and other documents submitted for the transaction to verify authenticity, detect potential fraud or suspicious activity, and protect against financial loss; follow procedures for escalating transactions or behaviors that appear unusual or outside normal activity.
Professionally assist customers with questions and concerns during transactions; provide accurate information and refer customers to supervisors or appropriate departments when issues require additional support.
Balance drawer at the end of shift and report any outages to Teller Supervisor.