Teller - Customer Service Representative

Sterling Bank•Poplar Bluff, MO

1d•Onsite

About The Position

Join the Sterling Bank team as a full time Teller - Customer Service Representative in Poplar Bluff, Missouri! Work hours are Monday through Friday, 8am to 5pm. No weekends! We offer a competitive benefit package including medical, dental, vision, disability and life insurance coverages, a 401k retirement plan with an employer match, along with paid holidays, vacation, and sick time. Responsibilities in this role include conducting account transactions efficiently and accurately while providing exceptional customer service. Operating a cash drawer, safeguarding bank assets assigned, and completing assigned duties in compliance with federal and state regulations as well as bank policies and procedures. Contributing to the growth of the bank by promoting and cross selling bank products and services. ESSENTIAL DUTIES: • Maintain a positive, friendly and professional attitude and appearance. • Accurately count currency and balance teller drawer daily, including periodic batching of cashed checks. • Maintain appropriate currency logs. • Operate a computer, and any other necessary equipment, programs, and applications. • Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded. • Maintain customer confidence and protect bank operations by keeping information confidential. • Receive and process checking and savings deposits and withdrawals, cash checks: verify cash and proper endorsements, receive and review proper identification, positively identify customers, and determine proper funds availability based on regulation requirements. • Identify counterfeit currency. • Issue cashier’s checks and process cash advances. • Accept loan payments: verify payment amount and issue receipts. • Answer basic customer inquiries regarding interest rates, service charges, account histories, etc. while complying with disclosure requirements, regulations and consumer privacy policies. • Cross-sell bank products and services. • Adhere to bank policies and procedures. • Assists with balancing Vault, ATM, Night Drop, and Coin Machine as assigned. • Assists with proper scanning of bank documents and proof work. • Exercise judgment when applying holds and making check cashing decisions. • Cross train to be available to open basic new consumer accounts. • Adhere to work schedule. • Any other related duties assigned.

Requirements

Excellent customer service skills
Excellent time management and interpersonal skills
Ability to prioritize and use judgement to make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with bank exposure to loss or fraud
Ability to add, subtract, multiply, and divide numbers, and perform these skills using money and other forms of measurement
In-depth knowledge of all bank deposit products and policies
Basic 10-key, word processing/typing skills
Ability to operate and use a computer and various equipment, software, and programs
Ability to stand and sit for extended periods of time while operating teller equipment
Ability to lift up to 30 pounds
Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization
Complete required annual training on various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, Regulation E and teller roles and responsibilities relating to each act.
High school diploma or GED

Nice To Haves

One or more years cash handling or sales experience preferred
One or more years prior teller experience, or equivalent job experience preferred

Responsibilities

Maintain a positive, friendly and professional attitude and appearance.
Accurately count currency and balance teller drawer daily, including periodic batching of cashed checks.
Maintain appropriate currency logs.
Operate a computer, and any other necessary equipment, programs, and applications.
Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
Maintain customer confidence and protect bank operations by keeping information confidential.
Receive and process checking and savings deposits and withdrawals, cash checks: verify cash and proper endorsements, receive and review proper identification, positively identify customers, and determine proper funds availability based on regulation requirements.
Identify counterfeit currency.
Issue cashier’s checks and process cash advances.
Accept loan payments: verify payment amount and issue receipts.
Answer basic customer inquiries regarding interest rates, service charges, account histories, etc. while complying with disclosure requirements, regulations and consumer privacy policies.
Cross-sell bank products and services.
Adhere to bank policies and procedures.
Assists with balancing Vault, ATM, Night Drop, and Coin Machine as assigned.
Assists with proper scanning of bank documents and proof work.
Exercise judgment when applying holds and making check cashing decisions.
Cross train to be available to open basic new consumer accounts.
Adhere to work schedule.
Any other related duties assigned.