Customer Service Representative/Teller

Commercial Bank & Trust Co • Jackson, TN

2h

About The Position

Role and Responsibilities:

1. Demonstrates a positive attitude.
2. Excellent customer service skills.
3. Cashes checks; accepts deposits and loan payments and safety deposit rent; sells Official Checks, completes CTRs as needed; and takes check orders.
4. Opens consumer and business accounts.
5. Balances debit cards daily.
6. Assist back up for ATM balancing daily.
7. Works courier schedule daily.
8. Assist with backup vault duties.
9. Complies with CIP requirements.
10. Possesses a helpful attitude with co-workers and customers.
11. Has prompt and regular attendance.
12. Uses Deposit Horizons daily and completes the tracking information.
13. Seeks expanded deposit and loan relationships with customers.
14. Sets goals for making referrals to contacts in the community.
15. Performs other duties assigned by supervisor.
16. Completes all training assigned to HR, IT, Compliance, BSA, and supervisor on a timely basis.
17. Follows IT Security Policies and Procedures, including the diligent reporting of phishing emails.

Qualifications and Education Requirements

High school diploma or equivalent
Previous experience working directly with the public is preferred

Requirements

• High school diploma or equivalent
• Previous experience working directly with the public is preferred

Nice To Haves

• Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite or related software
• Excellent math skills
• Trustworthiness and the ability to act with integrity
• Tact and public relations expertise
• Ability to work well with others

Responsibilities

• Demonstrates a positive attitude.
• Excellent customer service skills.
• Cashes checks; accepts deposits and loan payments and safety deposit rent; sells Official Checks, completes CTRs as needed; and takes check orders.
• Opens consumer and business accounts.
• Balances debit cards daily.
• Assist back up for ATM balancing daily.
• Works courier schedule daily.
• Assist with backup vault duties.
• Complies with CIP requirements.
• Possesses a helpful attitude with co-workers and customers.
• Has prompt and regular attendance.
• Uses Deposit Horizons daily and completes the tracking information.
• Seeks expanded deposit and loan relationships with customers.
• Sets goals for making referrals to contacts in the community.
• Performs other duties assigned by supervisor.
• Completes all training assigned to HR, IT, Compliance, BSA, and supervisor on a timely basis.
• Follows IT Security Policies and Procedures, including the diligent reporting of phishing emails.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED