Teller - Branch Float

United Federal Credit Union•Fort Smith, AR

1d•Onsite

About The Position

The Teller is responsible for providing quality member service, accepting and accurately processing counter transactions and meeting established sales referral goals for Credit Union products.

Requirements

High school diploma or equivalent.
Minimum of one year cash handling preferred
Minimum of one year customer service experience required.
Sales or referral experience with proven results.
Honesty and integrity
Basic knowledge of math.
Working knowledge with ten-key calculator, computer keyboard and computer programs such as Microsoft Word, Outlook and Internet.
Ability to interact with members in a positive, professional manner.
Strong belief in and commitment to quality customer service.
Ability to enjoy dealing with a wide variety of people.
Knowledge of Credit Union products and services.
Ability to engage members in conversations to increase product penetration.
Self-motivated with demonstrated referral skills.
Valid driver’s license required.
Problem Solving
Drive for Results
Time Management
Dealing with Ambiguity
Demonstrates Courage
Interpersonal Savvy
Customer Focus
Integrity and Trust
Self-Development
Business Acumen
Ability to analyze member accounts to determine needs.
Understanding of banking regulations, Credit Union systems and procedures.
Ability to work under pressure.
Proven problem-solving abilities.
Ability to concentrate in a multi-task environment.
Ability to maintain a positive attitude and professional image.
Capable of empathizing with members, being patient and caring.

Responsibilities

Complete members' transactions at the teller window with accuracy, timeliness, courtesy, confidentiality and professionalism.
Meet established sales referral goals as assigned by Branch Manager.
Open and close the branch and perform general account maintenance. Maintain and balance cash drawer, operating cash dispense machine, buying and selling cash to the vault, verifying cash and keeping cash in an orderly manner.

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