Telephone Operator II

The US Oncology Network • Nashville, TN

5d • Remote

About The Position

SCRI Oncology Partners, located in Nashville, Tenn., is a dedicated cancer treatment center led by globally recognized oncologists with disease expertise in cancer care and clinical research. This center offers patients state-of-the art personalized cancer care and opportunities to participate in clinical trials with innovative treatments. The practice conducts clinical trials through their affiliation with Sarah Cannon Research Institute (SCRI), a global leader in oncology research that has been offering and managing clinical trials in the community for over 30 years. Since its inception, SCRI has contributed to pivotal research that has helped advance the majority of new cancer therapies approved by the FDA today.
The team at SCRI Oncology Partners is seeking an experienced remote Telephone Operator to act as the initial point of contact for all calls coming in to the practice. The ideal candidate has experience with answering multiple lines and determining where to send calls or service tickets pending on the need of the called (triage, new patient scheduling, providers, etc.). The duties, responsibilities, and qualifications of the role are listed below.
SCOPE:
Under general supervision, is responsible for providing a full range of telephone switchboard duties, including triaging calls and relaying messages.
Assists with clerical duties as required.
Serves as a liaison between patients and medical staff.
Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Requirements

• High school diploma or equivalent required.
• Minimum 2-3 years office experience, preferably in a medical setting.

Responsibilities

• Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
• Takes and relays messages in an accurate and timely manner.
• Responds to emergency and urgent calls from patients in a timely manner.
• Directs callers immediately to clinical staff as necessary.
• Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.
• Provides a pleasant and helpful phone contact for callers.
• Responsible for opening and closing the switchboard.
• Performs clerical duties as assigned to maintain workflow in the department.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees