Telephone Operator

Mayo Clinic • Jacksonville, FL

2d

About The Position

Answers and triages extremely high phone volumes, including critical code calls involving emergent situations. Processes emergency calls by coordinating caller with responding parties in an efficient and accurate manner. Monitors and responds to alerts routed from emergency equipment. Responsible for contacting personnel for emergency management situations such as mass casualties and hurricanes. Utilizes multiple phone, computer and internet applications throughout the day. Maintains and utilizes a tiered, in-depth database of on-call staff for clinical/hospital areas. Manages and updates personnel and departmental listings for the online quarterly directory. Regularly reviews backup procedures to assure swift changeover should the main system fail. Facilitates emergency announcements over the public address system. Redirects Service Pagers. Accurately maintains a log of emergent patient calls, international calls, codes, stroke telemedicine, brain bleed referrals, Satilla calls and organ procurements. Arranges conference calls involving five parties or less. Places international calls for medical staff when appropriate. Remains courteous and helpful throughout the shift placing the needs of the patients first. Maintains competencies and stays abreast of all policy and procedural changes. Manages calls regarding hospital-to-hospital transfers. Assists Referring Physicians' Office after hours by forwarding referral information to their office for processing the next business day. Uses decision trees to determine the proper on call team to differentiate emergent physician-requested calls.

Responsibilities

• Answers and triages extremely high phone volumes, including critical code calls involving emergent situations.
• Processes emergency calls by coordinating caller with responding parties in an efficient and accurate manner.
• Monitors and responds to alerts routed from emergency equipment.
• Responsible for contacting personnel for emergency management situations such as mass casualties and hurricanes.
• Utilizes multiple phone, computer and internet applications throughout the day.
• Maintains and utilizes a tiered, in-depth database of on-call staff for clinical/hospital areas.
• Manages and updates personnel and departmental listings for the online quarterly directory.
• Regularly reviews backup procedures to assure swift changeover should the main system fail.
• Facilitates emergency announcements over the public address system.
• Redirects Service Pagers.
• Accurately maintains a log of emergent patient calls, international calls, codes, stroke telemedicine, brain bleed referrals, Satilla calls and organ procurements.
• Arranges conference calls involving five parties or less.
• Places international calls for medical staff when appropriate.
• Remains courteous and helpful throughout the shift placing the needs of the patients first.
• Maintains competencies and stays abreast of all policy and procedural changes.
• Manages calls regarding hospital-to-hospital transfers.
• Assists Referring Physicians' Office after hours by forwarding referral information to their office for processing the next business day.
• Uses decision trees to determine the proper on call team to differentiate emergent physician-requested calls.

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees