Telephone Operator / Appointment Scheduler
About The Position
Telephone Operator / Appointment Scheduler Job Summary Creates a positive first impression for patients through the professional handling of inbound phone calls and efficient scheduling of office appointments. Telephone Operator / Appointment Scheduler Essential Job Functions: Creates a positive first impression as the initial point of contact with the practice by answering incoming telephone calls promptly and in a warm, friendly manner. Facilitates good communication flow by quickly and accurately determining the caller’s need; routing calls to the appropriate person according to practice protocols; taking complete and accurate messages. Maximizes provider productivity by determining the nature of the patient’s need in order to schedule the appointment well; populating providers’ schedule templates according to practice guidelines, obtaining approval for exceptions, communicating with patients regarding any appointment changes, and rescheduling missed appointments. Supports the assimilation of new patients by obtaining demographic information on first telephone contact, confirming the patient's insurance coverage; initiating new patient record in the practice management system; informing new patients of applicable practice payment policies, informing patients of documentation required at the time of and how early to arrive for the first appointment, confirming new patient knows how to get to the office and where to park. Responds to patient inquiries for clinical information by locating the medical record, attaching messages, conveying information to the appropriate provider or clinical staff member, and ensuring that return calls have been placed.
Requirements
- Ability to operate a multi-line phone system.
- Excellent written and verbal communication skills
- Good computer skills
- Ability to multi-task
- Ability to work well on a team
- Prior switchboard/call center customer service experience; preferably in a medical setting.
- High school diploma or equivalent required
Nice To Haves
- Completion of a medical office assisting curriculum preferred
Responsibilities
- Creates a positive first impression as the initial point of contact with the practice by answering incoming telephone calls promptly and in a warm, friendly manner.
- Facilitates good communication flow by quickly and accurately determining the caller’s need; routing calls to the appropriate person according to practice protocols; taking complete and accurate messages.
- Maximizes provider productivity by determining the nature of the patient’s need in order to schedule the appointment well; populating providers’ schedule templates according to practice guidelines, obtaining approval for exceptions, communicating with patients regarding any appointment changes, and rescheduling missed appointments.
- Supports the assimilation of new patients by obtaining demographic information on first telephone contact, confirming the patient's insurance coverage; initiating new patient record in the practice management system; informing new patients of applicable practice payment policies, informing patients of documentation required at the time of and how early to arrive for the first appointment, confirming new patient knows how to get to the office and where to park.
- Responds to patient inquiries for clinical information by locating the medical record, attaching messages, conveying information to the appropriate provider or clinical staff member, and ensuring that return calls have been placed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
