Appointment Scheduler

NORTHEAST COMMUNITY CLINIC•Los Angeles, CA

1d•$21 - $26

About The Position

Manages clinic calendars to ensure patient appointments are scheduled in an efficient and productive manner, providing excellent customer service. Responsible for operating a multi-line switchboard, operates in house paging system in a professional manner and maintains a general information center for the facility. Schedule: Flexible, may require some evening and weekends

Requirements

Microsoft Office (Word, Excel, Outlook)
Excellent Communication Skills
Excellent Customer Service
Bilingual English/Spanish required
Ability to work as a team player and work independently
Reliable transportation
Must be able to travel from facility to facility
This position requires 10 % travel outside the local area.
Medical Administrative Assistant Diploma
High School Diploma and/or GED equivalent preferred, but not required.
1 Year minimum customer service experience, preferably in a medical setting
Commitment to goals and philosophy of Northeast Community Clinic
Valid State Identification

Responsibilities

Work in practice management system database calendar for clinic site
Accept and confirm patient appointments over the telephone
Conduct outbound phone calls for follow-up appointments and reminder patient appointments
Conduct patient care surveys for patient care reports
Documents and reports patient complaints and grievances to supervisor for appropriate corrective action plan
Update and maintain logs of patient phone calls and appointments
Other duties as designated by Clinic Manager or Operations Director
Answers telephone, take messages, schedule appointments and provide general agency and/or program information
Log calls for different departments
Open and distribute mail accordingly.