Telephone Control Officer

Nakupuna Companies•Aberdeen Proving Ground, MD

41d•$77,000 - $88,000

About The Position

Nakupuna Companies is seeking a Telephone Control Offier. The Telephone Control Officer (TCO) is responsible for installing, maintaining, repairing, and troubleshooting telephone systems, including VoIP, PBX, DSN, ISDN, and traditional telephony systems, while ensuring reliable communication services for the organization. Responsibilities The following duties reflect management's definition of essential functions for this job but do not restrict the tasks that might be assigned. Management may assign additional duties and responsibilities at any time due to reasonable accommodation or other reasons. Installation and Maintenance: Install telephone systems and equipment, including cables and devices Configure VoIP and PBX phones and systems Perform routine system maintenance and work with other parties to resolve them Install network cabling for VoIP and support conference room connectivity Set up conference calling systems Troubleshooting and Repair: Provide voice and data support, including dial tone, fax services, conference bridging, DSN, ISDN, voicemail, audio commands, GETS cards, wireless services, and lease circuits Diagnose telephone system issues; repair faulty equipment; resolve voice quality problems; fix connectivity issues Address user-reported issues and maintain system functionality System Administration: Effectively gather, analyze, respond to, resolve, or forward customer telecommunications needs or issues Manage phone system configurations Update system software Monitor system performance Maintain user directories Configure call routing Manage system security Track inventory Document system changes

Requirements

High school diploma or equivalent required
2+ years of experience in telephone systems
Active TS/SCI security clearance required.
Must be a U.S. citizen.
Ability to perform repetitive motions with the hands, wrists, and fingers.
Ability to engage in and follow audible communications in emergencies.
Ability to sit for prolonged periods at a desk and work on a computer.

Nice To Haves

Associate's degree in Electronics or Telecommunications preferred
Relevant certifications such as: BISCI Technician Certification VoIP Certifications Cisco Voice Certifications Vendor-specific certifications CompTIA A+

Responsibilities

Install telephone systems and equipment, including cables and devices
Configure VoIP and PBX phones and systems
Perform routine system maintenance and work with other parties to resolve them
Install network cabling for VoIP and support conference room connectivity
Set up conference calling systems
Provide voice and data support, including dial tone, fax services, conference bridging, DSN, ISDN, voicemail, audio commands, GETS cards, wireless services, and lease circuits
Diagnose telephone system issues; repair faulty equipment; resolve voice quality problems; fix connectivity issues
Address user-reported issues and maintain system functionality
Effectively gather, analyze, respond to, resolve, or forward customer telecommunications needs or issues
Manage phone system configurations
Update system software
Monitor system performance
Maintain user directories
Configure call routing
Manage system security
Track inventory
Document system changes